we we’re 5hrs late due to a wreck.
Arrived at the hotel around 3:45am and no one was at the counter.
I waited for several minutes and started asking out loud “is anyone here?”
I happen to take a look outside and saw someone in a courtyard smoking.
I walked out and asked if he worked here and he quickly threw his cigarette down and came inside. It is approximately 3:45 AM at this time and he proceeds to tell me he can’t log into the computer system and it will be a few minutes before he can give me a door card.
I took it upon myself to go out while he was dealing with the computer to load up a carriage to bring our luggage in.
We had our daughters small dog with us that we were supposed to give to her, however, due to us being so late due to the wreck, we could not give her the dog until early morning.
As I was loading up the luggage, the guy comes out to hand me a card, and then turns around and walks back inside. As I was walking back in with the luggage, he asked me to come to the counter and fill out a piece of paper. When I got there, it was a piece of paper about having a dog, and I explain that this is my daughter‘s dog that I could not take to her because of being five hours late but she would be picking the dog up at 7 AM. Long story short they charged us a dig fee. We left the next morning by 8 AM so basically a large charge for a four hour stay. As a Hilton’s honor member this was horrible and unjust. I will never stay at any Hilton’s again!
翻譯
