Menna who served us breakfast each morning was the star as far as the staff are concerned. She remembered our coffee order each morning. Breakfast room overlooked the pool which was a very relaxing place. The October warmth allowed us to sit by the pool each late afternoon. Air conditioning required asking the front desk to turn it in. Not acceptable. The curtains were coming off the rails. Not acceptable. The wifi was very slow. Not acceptable. Hot water was not very hot. Not acceptable. Noisy neighbours with screaming kids in neighbouring rooms. Not acceptable. Location of Caserta allows easy day trips to Naples, Pompeii and Salerno. Would we stay there again? Probably not.
Insieme alla mia famiglia e al cagnolino, abbiamo avuto il piacere di soggiornare in questo hotel in occasione di due concerti alla Reggia, che è possibile raggiungere in pochi minuti a piedi. Posso dire che tutto il personale, dalla reception al ristorante e le signore delle pulizie, è stato molto gentile e premuroso. Addirittura la signora che ci ha servito la cena ha esaudito col sorriso sulle labbra la nostra richiesta di cenare presto, in vista dei concerti. La camera, una suite junior con annesso terrazzino, era pulita e il mobilio impeccabile. Infine, abbiamo potuto usufruire di un parcheggio a pagamento a pochi metri dalla struttura. Spero davvero di ritornarci al più presto.
Overall, really good, The staff was friendly, courteous, helpful, personable. Pros: - we arrived late and were hingry.the restaurant stayed open late to feed us. The food was good, and the service was excellent. - staff seemed to enjoy conversing with us an helping us with our activity plans. Cons: - Air conditioner settings don’t let it run long enough to cool the room even though it was over 30C - the wall between the shower and bedroom had a glass panel it. sections were frosted, but some sections are not… didn’t really want my kid to watch me shower. - the glass panel was not sealed…water leaked into the wall and stained it.
We gave this hotel one star, and that was for housekeeping because they were great! We had a south facing room which faced the square. Because of the transition in seasons, the air conditioning was not yet operational. When we asked about possibly getting a fan for our room the woman at the front desk laughed at us. Saying it wasn’t hot for them. (the hotels we’ve stayed at subsequent to this had no problem with offering and supplying us with a fan) This left us no choice, but to leave the windows open at night and being on the square it was very noisy at night. Breakfast is served until 10 AM, we generally arrived at about 9:15 AM, when we asked about items that were empty such as bread, rolls, or ham and cheese we were told there was no more. We made the mistake of having dinner at the hotel restaurant, my husband ordered a steak medium rare, and it was served well done and charred.. All in all a bad experience. We spent five nights at this hotel, it was five nights too many!!
帕拉納酒店提供給探索這座城市的旅客一個理想之地。 在卡塞塔對於商務旅客或休閒旅行的人來說,帕拉納酒店提供了舒適的住宿。 酒店位置方便,距離卡塞塔車站只有3km,那不勒斯機場只有30km。 附近地區擁有許多景點,包括Royal Bowling,Piazza Carlo di Borbone和Giardini Reali - Parco Reggia di Caserta。 結束一整天的觀光行程,客人可在舒適的酒店休息。 這家卡塞塔酒店在網站上提供了停車場。
訪訪客2024.05.05
Ormai quanto voglio un po' di relax in intimità è la prima scelta, servizio ottimo e cordiale e soprattutto ottima la strutta che offre tutto ciò di cui hai bisogno ad un prezzo davvero ragionevole. Ormai quando scendo a Caserta è diventato uno dei miei posti fissi dove alloggiare. Unica pecca la strada per arrivare all'hotel che ahimè è piena di buche ma non dipende dalla struttura, consiglio di non andare troppo veloce lì nei dintorni.
訪訪客A fantastic little room, the cleanliness couldn’t be better, the person who greeted us for check in didn’t speak much English but was more than happy to spend time with us translating and ensured everything was up to par for us, which it was and more. Not too far from a good pizzeria and the train station for napoli etc.
The aircon was powerful and cold, as was the mini fridge. Highly recommend and would stay again if i am in the area again.
Lorenzo, con la sua gentilezza, rappresenta totalmemente la bellezza della sua struttura. La camera era dotata di ogni comfort e molto pulita...cosi come la colazione molto varia. Sara 'sicuramente un nostro punto di riferimento ,cosi lo consigli eremo a chi si trovera'in zona. Grazie Lorenzo....Ale e Mira
Our balcony was a nice amenity and worth the increased room rate to walk out onto the balcony. We saw the Royal Palace just outside our room and a lively piazza. The balcony door did insulate the room from street noise. Traffic below the balcony was heavy from 5pm to 9pm, but quiet afterwards. The bathroom had big fluffy towels and a nice free standing drying rack. The shower was spacious shower. The bed comfort was satisfactory. There are adequate electrical outlets for charging telephones. An espresso maker in the common are was a very nice amenity. Breakfast was provided by using a coupon at a nearby cafe. The coupon included cappuccino, fresh squeezed orange juice, water and a pastry. The walnut pastry was amazing. Automobile parking was off-site. It is not included in the room rate and it is not free. Metered parking goes from 8am to 9pm. Overnight it is free. The parking pay kiosks did not accept credit cards, so you must have plenty of coins. Visitors can park only in a limited number of blue outlined spaces, located about 250 m away.
Siamo una coppia di sposi che ha deciso di offrire una notte in albergo ad una parte dei nostri invitati (16 persone). Partiamo da errori fatti al check-in (ore 14 circa) dove hanno lasciato fuori una coppia con una bambina dicendo che le stanze prenotate erano già tutte occupate (cosa non vera!!), quindi il receptionist li ha lasciati fuori!!! e se n'è andato (check in dalle 14 alle 23 e lui se ne va!), dopo diverse mie telefonate sono riusciti ad entrare in stanza alle 15:50 (quasi 2 ore di attesa)!!!!! Al check-in In una delle 8 camere è stato segnalato un malfunzionamento alla doccia, al ritorno dalla cerimonia con temperatura media di 35° nessuno dello staff ha risolto il problema, rendendo così impossibile l'uso della doccia (aberrante). In un'altra camera il condizionatore non poteva essere spento, quindi o dormi con i pinguini o nulla! Colazione scarsa, staff inesistente. Nonostante le stanze fossero già tutte pagate con largo anticipo, cercavano soldi dagli ospiti, uno SCHIFO!