Sometimes the measure of the quality of your stay is how well your host handles an unexpected problem. By this measure, the Caserta Deluxe Bis deserves 5 stars. The morning of our two-day stay, the apartment we had booked lost water service due to a water main break. Michele, our host, was very apologetic and immediately arranged for alternative lodging at his other property, Caserta Deluxe. He secured free parking for us in the very busy area of this other property, drove us to our visit at the Caserta Royal Palace the next day, then walked us to the ticket office. He also moved us to our originally booked flat after the water problem was fixed on day two. After we checked out, he escorted us to the highway to ensure that we got there successfully. Throughout our stay he and his wife provided wonderful recommendations on restaurants and what to see at the palace. Both properties were very clean, well-appointed and comfortable. Thanks, Michele, for being a warm and wonderful host!
翻譯