The property is clean but lacks a lot of things which we found during our visit as under: 1. The lady all-in-one staff at the property lacks hospitality skills, she speaks to the guests as if they are doing a favor by giving a room to the guest for the tariff they are charging. 2. The property pictures look beautiful but the reality of the surroundings outside the property is sad. The property is good. The property is far from the city centre and transportation is a bit of a challenge. 3. We booked for a single standard but due to oversight we booked the room with a shared toilet upon reaching the property when we realized our mistake we were told that if we needed an attached toilet then we had to upgrade the room by paying additional Php.300 which we agreed but later we realized that the lower end room had TV but this upgraded room is without TV. 3. The property shows a ”Kitchenette: in all rooms and the pictures on the property listing also show cooking utensils, a kettle, and a microwave but we did not find the cooking utensils and we were told that cooking is not allowed in the rooms and we should not use the microwave oven also too much. refer picture. 4. There is no wardrobe in the room. A small clothes rack is provided which can accommodate only two towels weight and anything more than that will damage the rack itself. There is no luggage storage space as mentioned in the listing. 5. No towel hangers or any kind of racks or hooks in the bathroom for clothes and towels. Refer picture. 6. We were provided a pair of slippers of two different colors and different sizes, refer picture. 7. Listing says 24-hour check-in/out but we were told at the property that check-in/out is at 2 p.m. and left before 12 noon. 8. Last point is that the property is very far from the main city center and there is no proper food & beverage facility around the property at least for 5-6 km radius. I wish to inform the property management to take the above comments in a constructive manner and work on them and make changes to the listing and also look at improving upon the points and not take them otherwise and reply as they have done to many comments here in a very unprofessional manner. I have been a hotelier myself for the past 34 years and our first rule always was ” The guest is always right”. However, Thank you Palines Management for accomodating us and providing us with your available services.
若想要遊覽大雅台,大雅台奎斯特酒店(Quest Hotel Tagaytay)將會是一個不錯的的住宿之選。在該地區觀光很容易,大雅台、The Bathhouse at Qiwellness Living和Cafe Veranda Cultural Show都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括Nurture Wellness Village、天空牧場和Sky Ranch。
酒店的健身設施有室外游泳池和健身室。酒店會為旅客提供便捷的禮賓服務。入住酒店的旅客,可以使用酒店免費停車場。
Celebrated our birthdays (Me, my partner and my sister) at Hotel Kimberly. Initially, i booked for 2 rooms good for 6 pax. They called a day before and told me that they will upgrade us to their Guesthouse villa as they are fully booked. Glad i accepted the offer as the villa was so beautiful and big, good for 15 pax. We love the place, good for families with kids, my son loves their farm and was so happy with the activities such as animal feeding, horse back riding. They have heated pool as well. Staffs were very nice, friendly and accommodating. Will definitely recommend! Thanks so much again!
I love the scenery from our room balcony, free toiletries but no bidet,Good wifi connection ,but no Netflix,Free breakfast delicious foods in the menu,free unlimited kapeng barako which is i really love the taste, i hope next time they will put some aromatic air humidifier at the room for more comfortable and relaxation sleep at night.
若想要遊覽大雅台,塔蓋泰湖景酒店(The Lake Hotel Tagaytay)將會是一個不錯的的住宿之選。對於選擇飛機出行的旅客馬尼拉國際機場是最近的選擇,距離大約47km。旅客們可以發現天空牧場 到酒店衹有很短的距離。遊客如果想去附近的旅遊景點遊玩,大雅台距離酒店大約4km車程。咖啡廳旨在為旅客和您的朋友提供一處消遣的場所。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。室內游泳池讓閑暇時間更加充實,按摩室讓悠閑時光更加完美。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。為了方便旅客,外幣兑換服務已為您準備就緒。停車場會對入住酒店的客人開放。
訪訪客2023.04.10
We stayed at the hotel to attend a wedding a few minutes away. Hotel staff were generally friendly and helpful. The welcome is warm, though the individual standing guard at the gate could be a little more friendly. The hotel property is spacious and has a great view of the Taal lake, with the obligatory IG fixture on their lawn. It's obvious that the staff has experience in taking photographs of people and the scenery. Parking is ample, but not shaded. So the sun does beat down on vehicles. Best to keep the windows slightly open to let out the hot cabin air out. The hotel room is well equipped. Clean and functional. Room is well appointed. The pushbutton curtain is a welcome detail. Half finished renovations have marred the view from the balcony, but if doesn't totally ruin the overall experience. Noise suppression is a problem, as you can hear echoes from the lobby quite easily. The card receptacle was either disconnected or not working, as it did not shut off the electronics when the card is removed. TV viewing is juggling with two separate remotes instead of a universal one. No compendium in the room. Bathroom is clean and equipped with amenities. The Bathtub drain mechanism though needs to be attended to. Hot water is not as much as desired, but it does serve its purpose. WIFI in the room and around the hotel are not the greatest, for casual surfing and social media postings it's ok. Breakfast was ok, with the usual fair you find at other hotel properties. Pancakes could be better. The offerings didn't feature much local specialties. It would be good if the coffee is what Batangas was famous for. Sugar substitutes also would be nice. Waitstaff seems to not have a common theme in terms of uniform. At least they were prompt and present went needed, not dragging their feet when working. Unused furniture cluttered the corners of the dining space, making the audio equipment near the open gangway painfully out of place. The pool is beautiful. Not temperature controlled, but placed well enough to be under the sun most of the time. Not much space to go sunbathing. Clean towels are provided. Even though it's not a deep pool to begin with, there is a 'lifeguard' on duty. he could be a little more cheerful and approachable. Bathers though are in full view of the dining guests. So expect to be observed by the people inside in case you have a shapely figure. Safety signs are not that obvious. The Rules and Regulations poster could do with an update. It would be nice if the room had a compilation of literature that would recommend places to go to, places to eat nearby. A local map even. The hotel needs to clean up in terms of polish.
RRobert MerleThis is a very nice hotel with very courteous, friendly, and professional staff. We ate at the hotel several times. The food is good. The prices are reasonable. The breakfast is buffet on weekends and Filipino/American selection on weekdays.
We left a few days early because it was rainy (not the hotel's problem, obviously) though we did go on a driving tour and a boat trip around the lake, which was a little expensive but enjoyable.
訪訪客The vibe in north wing is everything I needed. Additionally, foods are exceptional for the price. The pool was okay, although the kids wished to stay a bit longer but it’s too cold for them. 😂 Nevertheless, thank you so much for making our birthday extra happy.
訪訪客A very charming experience, without a doubt, it has an amazing view, its facilities are very clean, its service is very good, they are very friendly, the food is very delicious, getting there is not complicated, so you can easily get there by car. Excellent service
Rrenzie22✅ we went there via commute, the place is accessible and easy to find. ✅ staff are friendly and attentive ✅ hair dryer by request ✅ we tried the other resto, bella ciao, a bit pricey but at least their food was decent. ❎ very small room. feels like im staying at a motel. i requested for a room with balcony. the balcony was very small and has a view of i dont know how to describe it. ❎ the hotel resto, organico gourmet, is meh . we ate there upon checking in, my bbq tasted ok and tender. but on the other order, meat was very hard. there are items on the menu that were not available. the coffee is just sad. oh God why!? ❎ a father and son was stucked at the elevator when there was a power outage. they have a generator but i didnt feel the sense of urgency to help them get out of the elevator asap. i felt sorry for them esp for the toddler as he seemed traumatized by what happened and he kept on crying ❎ pool was small and not heated (considering it's location) but it was ok. until it got very crowded because it is shared with the tenants from the residential area (some rented it out as guests). i hope you do something about it. may be have a different pool exclusive for hotel guests only. shower area was far from the pool, doesn't have any written directions as to where it was. so some just went straight into the pool without showering first. it was also very slippery, so i suggest you put something on the floor to prevent accidents. the area behind the glass of the pool was very dirty . not enough resting area or tables and chairs where we can put our things. ❎ since there was no towel exclusive for pool use, we had to bring our towel from our room. i called front desk to ask for a new towel since the other one was soaked already because we used it to dry ourselves from the pool. they are charging 50pesos for an extra towel. i mean really? overall, it was a bit expensive hotel but the experience didn't match the price. sorry but i will never go back and will not recommend it to anyone.
匿匿名用戶Enjoyed our quick escape and really loved the lake view. I initally thought that the room type does not have a balcony, but the caretaker provided us a better room.