宿霧Fuente Osmena附近酒店

Bad service I will definitely NOT recomment at all. We have booked ahead and they told us the rate wil not change at all. We would understand if they have informed us but we kept asking them and they said no the rate will stay as long you will pay the deposit which we paid right away. Now the person we talked to Ms Shayne has resign they wont honor the rate even we have the emailed but the other person Ms Jessica is still working at Bayfront Hotel Capitol, hasn't informed us at all at least we will know. Money is not an issue here, we were so frustrated about their communication and their service all they want is Money not the service. I even called ma y times but still the reception hasn't informed me at all. We have booked a room with kitchenette and there is stove but no pot to use or any basic things. Like what will I use then?! If you asked extra blanket/pillow/towel they want more money, which you have to pay more. This is why PHILIPPINES has a bad review at all I was looking forward as my friend recommended me to stay here but I should have listen to my GUTS then not to stay here but giving the benefits of the doubt. But I was right then. You don't want to stay here, you can stay at Cebu Parklane hotel and Radisson they have a good service and your money you paid for is worth it.

設施：新穎方便使用 衞生：非常乾淨整潔，住起來很舒服 環境：周圍有很大的Mall，換錢吃飯非常方便 服務：服務人員非常熱情禮貌，打車門口就有很棒

安排入住715，進去空氣不流通，有股味道，開窗還要叫酒店的人拿工具才能開。設施比較陳舊，最要命的是，窗簾爬着小強。經過投訴和溝通後，酒店給我們同層的房間，進去沒有大味道，但是由於房間臨街，從早到晚都挺吵的，因為當地摩託車，機動車的噪聲很大。經過綜合考慮，由於怕再遇到前一間房的狀況，還是不換房了。 總之，當地的價格都有點偏貴，但是服務還可以，酒店人員都很有禮貌。

走路5分鐘即可到達Alaya mall,大型Metro超市就位在同一樓層的尾端，行程的最後一晚非常推薦安排在這裡，買完伴手禮回飯店睡一覺隔天美美的直接飛回家、為旅程劃下完美句點～ 飯店的水壓以及水溫非常適中，衛浴乾濕分離也做的很徹底。

一開始我和搭檔在酒店住了幾天,服務很棒。然後我們計劃在宿務市以外旅行幾天,我們聽說 Quest 也有公寓,所以我們與商務辦公室的工作人員交談,在我們返回時租了9天的公寓。公寓寬敞,乾淨舒適, 客房部工作人員愉快,非常包容,實際上我們與每個人的整個體驗,從商務辦公室到前台,服務員,門衛,客房部等都是積極的。如果我們再次回到宿務,我們希望這樣做,我們肯定會把 Quest Residences 放在我們的名單的首位。

房間的設定已經比較老舊了，抽水馬桶的按鈕按了老半天也下不去，毛巾也感覺硬硬的有點扎人。 優點：旁邊是Robinson mall，有超市和餐館還有星巴克，出行非常方便，也不用擔心安全問題。

酒店坐落在繁華市中心，交通便利，酒店管理專業，能耐心的處理客户的需求。在服務方面：提升服務細節，如接送機服務，送果盤服務。酒店設施齊全，房間乾淨整潔，住的很舒服。前台人員服務都很好，很主動，熱情。 旁邊就是SM購物中心， 買東西很方便！

優點：1.價格優惠，位置在SM商場和機場巴士站旁邊，適合中轉。2.24小時的前台，因此深夜航班來休息也不用擔心。 缺點：床品還是有點不是那麼舒服和衞生，衹能算是還湊合的酒店，中規中矩。

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

該酒店將自己定位為宿霧的五星級酒店，但距離該星級還很遠。我將列出這家酒店的優點，但您還必須考慮我在下面列出的以下事項。優點： 1.它擁有整個宿霧更好的舞廳/會議廳。 2. 房間寬敞又新3. 內部和外觀優雅缺點： 1. 第一天晚上，我報告房間裡有一股難聞的氣味，但接線員諷刺地告訴我，由於我們舉辦的活動，酒店已經訂滿了。正在擁有。值班經理過來告訴我所有房間的味道都跟我的一樣。他所做的就是噴灑氣霧劑。我甚至說我的房間裡有一個空氣過濾器或空氣過濾器，以幫助在睡覺時去除氣味。他保證會把東西送到，但那天晚上沒有人來到我的房間。我們一整天都在外面，所以第二天晚上進入我的房間時，我再次抱怨，因為顯然客房服務和前台都沒有試圖解決這個問題。這一次，氣味難以忍受。就像有東西濕了而且沒有完全乾燥。我在房間外面等著，因為接線員告訴我服務生會在15分鐘後到我的房間再次噴空氣清新劑。於是我就在外面等。 20分鐘過去了，我又打電話說沒有人來。幾分鐘後，同一位值班經理（昨晚的）趕到了，現在告訴我，我的房間裡確實有一股難聞的氣味，但令我沮喪的是，我們再次在房間外面等待，因為服務員不在他身邊。這次，他告訴我，難聞的氣味是他們常遇到的問題。考慮到我們前一天晚上談論過這件事，他對我的投訴大加讚賞，這一聲明讓我感到驚訝。這次，他提出給我換房併升級房間，但鑑於我擁有的所有東西，我告訴他我不想換房，只是為了解決問題。然後他噴了空氣清新劑，決定留在這裡。基本上，我的問題停止了，因為我停止抱怨，而不是因為他們解決了我的問題。 2. 通往客房的走廊有油漆和建築材料的味道。就連電梯裡都是這樣的味道。 3.早餐重複。 4.隨處可見施工的身影。尤其是較低樓層的房間。雖然「試營運」階段對於所有的建築和眼睛問題都是可以接受的，但客戶服務不應受到影響。如果您打算留在這裡，請控制您的期望。