達納姍生態探險公園酒店(Danasan Eco Adventure Park)

Called in the morning stating we would stay overnight and asked for a room. The lady on the other line booked us in, took my name and told me the pricing. I confirmed it and said we would be there in 4 hours. Just to make sure, I also message them on their messenger. I got sent the package and was replied to my several questions. So we did the 3 hour drive. When we arrived, the receptionist and the staff there (who were very hospitable and nice) told us there was reservation booked. So she called the main office (who I had ended up talking to). The lady I had talked on the phone with must have not communicated my reservation with the Eco Park, seeing as she started denying that I had ever called for a booking and saying that I had called a different place for a booking. Of course I showed the receptionist all the messages we had sent each other and the phone calls that took place. But because it happened on a Monday, and the Eco Park had no idea we were coming, there was nothing set up. No gas for the ATV, which we wanted to do, and a brown out had occurred. So no electricity, no back up generator. Pitch black if we stayed the night. So, after all that, driving needlessly for 3 hours, and night time approaching, we decided to leave. I'm very disappointed with who I had talked with, denying the fact that our conversation about the booking did not happen. But I thank the staff of Eco Lodge for trying to do something for us and being very welcoming even with the brown out. For all who read this, if you want to go on a weekday Monday thru Thursday, book ahead. And confirm the booking. And if you can, record that conversation.

The front desk would like us to pay for the breakfast, even it is included in the Itinerary. The pool is unclean. No wifi.