I was part of an organized tour so did not choose this hotel. When I arrived the air conditioning was turned off and the outside temperature was in the high 30's. The room was like an oven. The only person working in the hotel was on Reception and although - she tried to help me nothing worked. I had to open the window at night and hope for the best. It was finally fixed the following day. The room was tiny. There was a fridge installed at the end of the bed but it was impossible to open the door of the fridge because the end of the bed was jammed up against it!! How stupid! Why have a fridge if you can't open the door. The breakfast was very very poor. It was help yourself but there seemed to be nobody coming in to replenish the food ie. bread ran out but nobody came and filled it up. The only choice of coffee was instant. Very little choice and of poor quality. The only good thing about the hotel was the location. BTW - there were notices on the window claiming that there were services such as massages and saunas. When I asked i was told that they had stopped doing them - Again - why hadn't these notices been removed. The whole place needed someone to get a grip everything is done on the cheap.
We received a confirmation of our reservation 2 months before the date of our 3-day stay. A few days before our arrival, we received an email informing us that a flood in the city was forcing them to cancel our reservation because of the damages. We had booked a room on the upper floors! We changed our plans and booked into a hotel located near the river where there didn't seem to be a problem with a flood!! We went to see this hotel and there were no outward signs or written notice about a possible flooding problem. Is this a way to get rid of tourists when the hotel has been overbooked? That is what we felt.
Хорошее расположение- не в самом центре и потому не в самой шумной части центра, но близко ко всем основным достопримечательностям. Также к плюсам отнесем завтраки , которые начинались очень рано и накрывались вплоть до 11:00, полноценные , очень вкусные , сытные. В отеле проведена реновация, номера отремонтированы, но сам отель - коридоры , лифты как из прошлого века. В номере был ужасный фен, который вообще не сушил , тоже из 80-х годов 20 века. Не все работники на ресепшен, а только некоторые женщины не были вежливыми, не улыбались, не старались помочь, не верно заполнив даты о регистрации , не то, что не извинились , а еще и раздражались , что просила переделать(((
Hotel is really nice, staff friendly and helpful. Breakfast is plentiful and i have to mention that juice for breakfast is freshly squeezed orange juice and lemonade. Big plus in my eyes. All in all excellent experience and surely if i come back to Sarajevo will visit this hotel again.