Residence Inn Cypress Los Alamitos

If you have a young baby, don’t book this place. They don’t want to help you to get a pack n play and they will blame on you for everything going wrong. I got the packnplay the first night. But because the fridge was super loud, we changed room the next day. I borrowed the packnplay from the hotel, I left it the old room and simply thought I can get one in the evening. However, after I got the room at around 8 pm that night the first thing I do was to call front desk to get a pack n play. The front desk lady said because all packnplays are in storage, only room cleaning people have the key and they were all off work. So I can’t get the pnp. I asked if anyone has back up key, or if she can call anyone who has the key to help. She said no one has the key and refused to help. I also asked if she can ask nearby Marriott hotel, we can pick up ourselves. She refused to help. And then she started to blame on me not to bring the pnp with me from my first room. I said no one told me that. She replied it is not their responsibility to tell me I need to bring it with me and it is not their responsibility to give me another one because they gave one to me last night. So then what is their responsibility? She then blame on me that I didn’t call them early enough so the room keeping people are still here. Do I have to know all their schedules to be qualified to stay there? We finally had to buy one from target so my son was able to sleep.

Close to my sons house when we come to visit. However the A/C only cools the room off to 68 which is not cold enough for me. I have to bring a fan every time. Also bring your own T.P. Theirs is like newspaper.

Arrived 3:30. Check in is at 4pm. Clerk told us room isn’t ready we will call you. Asked for Number. Great! Never received a call. Came back at 7:30pm told them they never called me. Told me she will cover the parking. Didn’t know I had to pay for that. Great! Later I get an additional bill for Parking. 7 bucks. Also a lot of flies all over the premises. Due to Allowing dogs. Other than that. Great place.

I got the one bedroom suite. And I loved it. Only drawback was there is only a cooktop no oven. But I made do😊

Firstly, I want to start off by saying the staff here are amazing. They are attentive, considerate and we’re always working to make the resort look great. We had a 2 bedroom unit, and it was just ‘okay’. The beds were doubles (queens would have been nice) the pillows were lumpy and saggy, and the pillow tops on the bed felt old and worn. There were pieces of trim falling off the walls, dirt in the corners of our unit, the carpets left our feet black, light fixtures in the main shared areas were falling down.. overall it presents well, but up close there were a lot of poorly upkept features.

Property was great my boys loved it, unfortunately upon checking in the room they gave me had someone staying in it and had to wait 30 minutes to an hour unfortunately get another room

Besides getting charged a fee for something I didn’t do it was a good experience. Never going back to residents inn because of charge with insufficient evidence

Loved the cleanliness and quietness.The staff were friendly and helpful.The coffee was great.The outdoor scrubbery was beautiful. You need to update the room by making it more bright and cheerful. The carpet needs to be replaced. I prefer the new hardwood floors. It is heathier.