海馬精品酒店(Boutique Hotel Hippocampus)

Disgraceful customer service at this establishment! We had a July 2022 reservation that had to be cancelled due to contracting COVID. The hotel issued us a 495 Euro credit at that time with no expiration date. We just tried to rebook for June of 2024 and were told, on the phone, that the hotel is no longer honoring COVID credits. I explained that no expiration date was noted in the original credit and was told to follow up via email with the hotel . Sent multiple emails, all of which were ignored. They should be ashamed of themselves for handling this so poorly. There are plenty of beautiful places to stay in Kotor - do yourself a favor and don't patronize an establishment that operates so poorly.

Perfect location in kotor old town. Easy access to everything .... the hotel is an old building and the room also renovated but needs some improvements (tv/cables repeatedly stopped, no telephone in rooms, old bed sheets, etc). Clean rooms but the bathroom is relatively small and no privacy (the separation is done by transparent glass)... we paid around 170 eur per night. The breakfast was good but it gets boring at some point since it's the same every day. ( either international or continental breakfasts). Staff polite and helpful. The rooftop restaurant was good and food tasty too. To try.

Hotel and staff were great, but unfortunately a pub is located directly outside the hotel and plays loud music until the early hours. There is also a second outside club bar to the rear of the property, which also plays music to the early hours. The hotel staff were great and gave us ear plugs, which was great, but not really what we were expecting.

We knew from the reviews this would be a terrific stay, and we were not disappointed. Spacious rooms, plenty of seating, fridge, unbelievable bathroom/shower. The breakfast was terrific, what you’d expect from a continental hotel…but made to order…and at check in we were asked if any food allergies should be considered when preparing our breakfast. The rooftop terrace provides a lovely view of the city and mountains; and when the rains began we could retire to the ground floor dining room. And that’s where the real surprise emerged. Turns out the Hippocampus boasts a world class kitchen, and we enjoyed one of the best meals we’ve had in any European establishment. Everything taken from Montenegrin classics…beet salad, grilled calamari, and lamb braised in milk. All beautiful, and all positively delectable.