My girlfriend and I stayed at Chaquacabana for 2 nights..worst 2 nights. Here's a list of all the issues encountered; • Upon checking in, an hour after the hotel's check in time, we still had to wait 20 minutes before actually being able to enter the room as it still wasn't ready. • When we got into the room, the living room area was nice, really neat. A few steps in, we realized the floor tiles were broken but neatly hidden under a rug. • Bedroom door handle was broken. • Closet door was completely broken off of the track. So unable to properly open or close. Just leaned up to the side of the wall. • Bathroom tiles were dirty. Bathroom sink was totally worn out and in need of a paint job. • A couple lights weren't working. • Both nights we heard a leaking/dripping sound but couldn't figure out where it was coming from. On the morning of checkout, while packing up, I noticed a bag of my (dry) clothes that was in the closet, was now completely soaked. It turned out to be the water heater leaking behind the closet and someone was aware of the leak because a towel was placed beneath the water heater to hold the water that's leaking. This was the breaking point for us. To totally ruin our clothes was just unacceptable. The towel being their ”fix” to a heavy leak was blatantly disgusting. • We went to the front desk immediately and asked to speak to a manager and there wasn't one available. We needed a manager to void a charge at the restaurant too and again, none available. We made our complaints to the lady at the front desk but I don't believe that a stay at Chaquacabana would ever be worth the money. 0/10 would never recommend.
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