Unfriendly staff. Early in the morning (6.30) fire alarm. Escape through emergency exit from sixth floor. Nobody downstairs to inform or help you. Walked to main entrance and asked what to do. Staff hardly responses at desk and only says it was a false alarm. It was said after e had to ask! No apologies, nothing. Apparently it was clear very soon that it was a false alarm. Why not tell immediately through intercom it was false! They could inform us there was an alarm so the intercom works. Very disappointed. Before the staff wasn’t friendly either.
翻譯
Yellowblueflag
入住日期 2024年5月
商務旅客
1.0/5
發佈於 2024年5月29日
1 of the 2 elevators (max capacity 5 persons) was not working (and this since 2 weeks already!). The breakfast was terrible. Not only it was not tasty but it was also poor and at 7:45 am the buffet recipients were already empty. Moreover, the waiters always gave us the constant feeling that we were disturbing them. They did not even reply to « our » greetings – let alone a smile or « good morning » upon arrival. They didn’t even say « have a nice day » when guests leave the breakfast area. They just ignored guests. They didn’t do much, and they never asked whether we would like some coffee, for example. Once or twice they were even chatting quite loudly in a group of 4-5 next to the food displays, without even caring of the disturbance they made. I received one small bottle of drinkable water in the room upon arrival, then during an entire week nothing. Are guests supposed to purchase drinking water themselves? The water in the shower was lukewarm at best (after 2-3 minutes of letting it flow). Impossible to take a genuine hot shower. I asked for an umbrella at the reception one evening when it was raining heavily. I was told that « we had one somewhere, but probably someone else took it already ». Never again.
來自住宿之回應: 親愛的 wern_13 先生: 感謝您與我們分享您上次在斯科普里住宿的印象。 我很高興我們酒店的位置和員工的服務滿足您的期望。我們努力為您提供最好的服務和體驗,很高興聽到我們尊貴的客人的來信。我還注意到您對入住體驗的評論。請放心,我們會將您的意見告知我們的團隊,以便我們將來為您提供更好的體驗。如果這可能給您帶來任何不便,我深表歉意。 再次感謝您選擇入住我們酒店。如果您將來再次訪問我們,我們將非常高興。 謹致問候 Ben W. IHGService 案例經理
訪客
入住日期 2023年5月
獨自旅遊
5.0/5
傑出
發佈於 2023年5月23日
這家酒店的價格比附近其他一些酒店要高。我選擇這家酒店是因為它距離中央車站最近。評論並不樂觀,形容它相當老舊。我同意建築物的外部,但內部感覺相當新。我是白金會員,這一點得到了廣泛認可。他們為我升級了高級套房,還提供免費早餐,而這通常是不提供給白金會員的。套房非常好。一個大客廳加上獨立的臥室和浴室。由於某些原因,浴室有兩個淋浴間,一個是隔間式的,一個是浴缸式的。水壓很好。他們還給我提供了一盤精緻的甜點。我可以看到河流地區的小景色。房間很舒適,有沙發、桌子和書桌。電視具有智慧功能。網路很快。早餐很棒,有多種選擇。不幸的是,我的第一晚酒店入住率很低,所以早餐只能按訂單提供。這使得它有點令人困惑,因為沒有所有可供選擇的項目的清單。雖然我仍然有很多吃的,但我認為很多食物都被浪費了,因為我得到的份量相當大,而且我還得到了一些我不想點的額外食物。第二天有正常的自助餐設置。我不知道普通房間是什麼樣的,但如果我再次升級到套房,我會回來100%。經過升級後,這可能是我住過的最頂級的 HI 住宿之一。