One star may seem a bit harsh, but I am judging the hotel based on what one would expect from a hotel in this category. First communication by email is abysmal. Response rate is low and does not lead to solutions. No-one seems to care enough to take care of you and solve your requests. The lack of ownership and customer-friendliness is appalling. Requiring upfront payment is not the practice in world-class hotels and frankly insulting, especially when the payment was done by my company by wire but the front-desk person does not know how to check. they are incapable of crediting the points to your fidelity account, first they claimed they had not yet accounted for the payment, then they claimed it was due to a software issue. It just creates mistrust when the story changes and it does not reflect well on their professionalism. The restaurant is frankly sub-par with what you can get in town, for example the grilled fish is less tasty, more greasy, smaller and much more expensive. Frankly not worth it. Overall quite a disappointment for a Radisson Blu. (and I am a premium member)
41 評價