查爾斯頓時尚購物中心萬豪酒店

The noise level from other guests was awful. Our second night there we complained twice - we were still kept awake at 2:00 am. When we checked out we mentioned it to the front desk staff. No apology- she acted like she didn’t care. We won’t be staying there again- or recommending it to our friends.

Room was clean. Staff at front desk on arrival and at checkout seemed overwhelmed and discombobulated. Couldn’t find our Marriott number to add stay to our account. We arrived early about an hour before check in and girl at front desk seemed stressed out with job. Would even let us check in to wait for a room. Finally a man helped us when my husband said he has never not been allowed to at least check in upon arrival and low and behold a room was suddenly available. The staff at restaurant were very nice but think it would be nice for hotel guests to be able to get food after concerts. Empty parking lot across street is an eyesore. Ac heat system only stayed at 73 degrees. We were too warm at night.

welcomed nicely by the gentleman who checked me in. Bartenders were courteous and kept smiling pleasant faces despite the overwhelming amount of guests waiting to be served both before and after the concert. Sad that the bar closed as early as it did. Some disappointment being that there wasn't any hand soaps, etc. left in the bathroom, despite seeing all of that on the cleaning staff cart today as were leaving the room. Had to wash hands with the shower soap in the dispenser. Plus, there were only 2 towels and 1 facecloth

Very clean rooms, comfortable beds, easy parking. Front lobby is cozy and warm. Bar staff were friendly and welcoming. Perfect place to stay if you’re attending an event because it’s right across the street from the coliseum and the mall.

Check in counter could be friendlier. Not rude, but could be friendlier for a no issue understanding guest with online reservation

I was not told that I would be charged $100 for a pet fee I assumed that it would be no more than $35 like most4-5-star hotels. I was very disappointed when I received my bill!! Had I been told maybe things would have been different maybe training your staff to let them know to inform your guests is something you could work on!! I have stayed at this hotel at least 3 times will not be back!!

Staff was great. Rooms were clean and comfortable. Carpet and hallway wall coverings were outdated. But we will stay here again.

My third stay at this property and hopefully not my last. Kristan and Greg in the restaurant and bar were amazing and a true asset to the property.