夏洛特機場希爾頓逸林酒店(DoubleTree by Hilton Charlotte Airport)

The customer service was PHENOMENAL! However, the condition of the hotel was very lack luster and out-of-date. My bed had HAIR in it! Due to the late hour of my arrival after a day of travel, I just slept on the other side of the bed and kept the hair covered up. Additionally, the ceiling in the bathroom was peeling. The temperature of the room was locked at 63 and turned to 59 overnight. I was unable to adjust it. So I slept cold. The purpose of my trip was due to a loss in the family, and I was there to pay my respects. Ergo, I really didn't feel like complaining to hotel staff because their customer service was great.

I searched for luxery hotels and this was no way near luxery, it was average at most. I expected a little more for a hotel that was almost 300 for one night. It wasn't horrible but I wouldnt stay there again. It wasnt the cleanest and appeared outdated. The cookie was good though.

I enjoyed the cookies at check-in and the planes taking off at the airport was pretty loud but not as noticeable inside.

There are two Doubletree Hiltons at the Charlotte airport. Very very confusing.

This review is a tale of 2 halves - the night we checked in the person on the check-in desk was pretty unhelpful, and there was only one person running both the bar and waiting on the restaurant - he had a pretty bad attitude and clearly didn't want to be there - would ignore requests from those at tables and clearly was not having a good day - even told a customer who had just sat at a table to move to a table closer to him so he didn't have to walk so far! Next day the morning staff could not have been more helpful - happy to help in any way they could and the shuttle bus driver who was not busy offered to take us to our meeting 2 miles away free of charge. All in all a mixed bag.

The property is nice surroundings are limited for walking. Ok food but no food and alcohol options.

Unfriendly staff. Long wait time at front desk, much longer than it should have taken. Around 20 minutes with two guests o ahead of us. Promised their doubletree trademark cookies would be out soon.. kept assuring my son of this and ultimately said there wouldn’t be any cookies. And no empathy shown!!! Wanted $19 for breakfast. Will never stay here again.

The hotel smelled of mildew, especially on the 2nd floor. Not like a Hilton.