索內斯塔ES套房-夏洛特-阿羅伍德的評價

很棒，會再次入住，適合旅行

很遺憾，我和家人預訂這家酒店之前沒有看過評論。我們選擇這家酒店是因為它允許攜帶寵物，而且離卡羅溫茲很近。但我們最終還是沒能到達卡羅溫茲，因為我們提前結束了行程，而且在完成所有預定的行程之前就離開了這家酒店。擁有很多房產卻不維護它們的高品質，這太不妥了。非常難過。超級失望。再也不來了。

我在飯店不同方向的三個房間之間換了房間，結果三個房間都爬滿了蟑螂，櫃檯和牆壁上到處都是——太噁心了！我和孩子們出去買蟑螂藥（我不應該買），回來後發現蟑螂變多了。

My car was broken into over night & I never experienced a situation like that.. I wouldn't advise anyone to stay in this establishment..

I was going to stay here but after reading all of the recent reviews I will be staying elsewhere. Hotels need to understand customer reviews can bring people in or drive people away

Stay far away from this hotel!! The staff are very rude . They gave us the wrong room twice and stated they were "totally booked, sorry". When we did finally get the room we paid for (2 bedroom suite), one of the rooms filled with cigarette smoke from the vents. It was uninhabitable. Security came and told the front desk to change our room, they said " sorry, we are booked ". At midnight they were able to move us to a single bed room. On top of the staff rudeness, the cigarette smoke into the room, it was very dirty with garbage overflowing the garbage cans in the common areas. We found German Cockroaches in our room upon leaving!!!

This place is a dump. The breakfast staff is very rude. Both ladies that I did encountered at the front desk was rude. Was not knowledgeable of their job night. Auditor seemed real very sick and not wanting to be at work. There’s roaches, crawling and infested in these hotels, had I not woke up in the middle of the night to use the bathroom one with a crowd in my son‘s ear with speaking to the staff that is knowledgeable and admittedly Told me that the staff gets complaints about roaches ! The darker skin lady at the front desk laughed gave us a look and recommended us to go else where!! She even gave us hotels near by and another name of a hotel that she worked at!! They staff was freely telling us how the New “GM” was not knowledgeable of his position that he just came aboard and would handle the situation whenever he could the staff had nothing to say nice about the other staff and blamed everything all to housekeeping there was even roaches crawling around the breakfast area. you could see the lady at the front desk, trying to clean up behind the roaches and hide the dead ones that she was cleaning up.

Had problem with room temperature. The room become so hot and even after switch off air conditioner, room temperature not improve. Staff not doing anything or even trying to help to resolve the issue. Call the customer servers and they asked to inform front desk while we explain to them that the front desk is just left us with the problem. Avoid this hotel or choose as your last option.

in the other room we were in there was fleas in the bed but we got our room changed and then i showered because ew and then the shower pressure ****** and the hair stuff and body stuff felt dry on your hands while in the shower and i had ate the nastiest hotel food ever, the bagel had no cream cheese there and i had to have apple jelly and it was sour AND THEN the yogurt i had was stale ANDDDDD the water taste like a trash can in water form