羅斯威爾希爾頓惠庭酒店(Home2 Suites by Hilton Roswell, NM)

The Hotel basically STOLED MY MONEY!! I requested an early check out due to the pool being broken. I was told to contact ******* as I booked/paid through them. I spoke with both ******* and Hilton Honors customer service. I explained I specifically booked this room for the Pool/Laundry; the Pool was out of service and there were only 2 washers and 1 working dryer for the entire hotel. We were up until 11pm doing laundry. At the same listening to other guests fight over who was next to use the laundry facilities. It was 106 degrees and the Pool was broken and unusable. The ******* customer service department had me on hold for over 30 minutes while they were talking to the Hotel staff trying to negotiate the refund. In the meantime I turned they keys in to the front desk, checked-out if the room 1 full day early. The front desk refused to print me a Check-out receipt, claiming it was because I had paid through *******. But really it was so I HAVE NO PROOF OF WHEN I CHECKED-OUT. ******* Customer Service finally said, “Thank you for patiently waiting, I already contacted the hotel but the approver is not available at the moment, but no worries, I can assign a case so we can follow up on your refund request within the next 72 hours. As soon as we get the resolution you will receive an email. Rest assure that you will receive an update in that time frame.” Only for that update to explain that my refund for early check-out was denied by the Hotel’s Approver. SCAM, LIAR, THIEF!!

The hotel is relatively new, but it is not being cleaned properly. I requested a pet friendly room, and what I got was room with fresh urine spots all over the carpet. I understand pet have accidents sometimes, but for the cleaning crew to just leave it and not make the previous guest accountable, it unacceptable. The front desk and manager were friendly and understanding, but they were not able to get me another room or refund my money because I booked through *******. I will not be booking through ******* anymore.

Stayed here while taking a trip through the midwest up to Iowa from AZ. This hotel was so nice, they were able to accommodate me with a slightly early check in since we got into down faster then we expected. The indoor pool was fun (very hot if you weren't swimming). The kids absolutely loved the rooms. Nice kitchen area with a fridge/microwave and a nice seating area if you had a quest or 2 in the room. This is the hotel I will be staying at again when we go back to Roswell.

We checked in really late as we were coming from Las Vegas and miscalculated the distance but the staff was very receptive and accomodating. Great job guys

We had an excellent stay here. The room was clean and comfortable, walking distance to many things, and the breakfast every morning was wonderful! Will definitely stay again!

Free breakfast and its easy to walk to close by shopping area and its across the alien McDonalds 👽

Delicioso desayuno y muy completo

I went to the one in Roswell, NM. and stayed for 4 nights. Overall it was great. The exception was the breakfast (or what the call it). It consisted of warmed up, pre-packaged food, fruit and waffles. Very disappointed.

For some reason they charged me an extra 150 dollars and no one knew how to tell me what the charge was. They only told me to call my bank and ask what the charge was about.