設有健身室的熱門奇德爾酒店

We are (or now, were) frequent users of Premier Inn, and had booked a room here for a night before an early flight in the morning. We arrived around 10pm and found ourselves allocated a room at the far end of the hotel and up a floor, fine. Unfortunately the lift was out of order (not advertised until arrival), so my pregnant wife was stuck having to use the stairs. Not great, but not world-ending, we didn't expect this to be an issue so hadn't specified on the booking that one of us was pregnant. Once we got to the room we were instantly hit by a wall of heat (this was early February, looking back at the weather for that day the high was 13C, low 5C) - the heating controller was reading almost 30C, and had a nice label on it to inform you that it could not cool down the room. Someone had left a radiator on full blast which wasn't controlled by the heating controls. There is no air-con available at this hotel, and the windows open perhaps 2 inches if being generous. There was no way to cool this room to an appropriate temperature for sleeping in the time available to us. There's also no phone in the room, so we had to lug our bags back to front desk to request a habitable room. To paraphrase the conversation; 'tough potatoes, the hotel is fully booked, I can't or won't do anything to help, here's a business card with some details if you want to complain online. Good night guarantee? That doesn't exist post-covid.' Luckily I managed to find a nicer (albeit pricier) hotel across the road with last minute availability, so we went over to Oddfellows for an actual good night's sleep and some hospitality. As Premier Inn took our money up-front and then failed to fulfill their end of the bargain, we've been pursuing a refund - their marketing would make you believe this is easy. However, they argue that as the hotel does not have air conditioning, they are not at fault - despite it being their heating which caused the issue, and their choice to limit your ability to cool the room. So we're having to go through the credit card company for a chargeback. Other than all of the above - it's a standard premier inn room in a tired building. You hope you know what you're getting if you go for it.

Having chose this hotel as its proximity to Manchester Airport we thought it would very nice. How wrong we were. We humped our bags into reception after a 10 hour flight watched by a lady sat on a stool in reception. A gentleman came from bar and assisted with our luggage and left it outside the room and left. Very odd We went to our room which must have been the last let one, probably sold a month ago, it was 9-10pm window was open with cobwebs and dust on, but as were were so tired from travelling we went straight to sleep. There was a plug in smelly in the plug next to the bed which I turned off, and realised why it was there when we were woken next morning. The damp musty smell was vile. Whilst trying to sleep there are three lights around the room, flashing in the dark (The air con, The TV and what looked like the heat/smoke detector) very off putting when you are trying to get to sleep At 6.30am the next morning we were abruptly woken by delivery vehicles backing up against our window with it reverse beepers on ! We were right next to the kitchen/cafe. The window was frosted and now we know why !! As we were woken we went for breakfast and walked into a restaurant with 3 business men having an appraisal at the breakfast table - This is not a meeting room but a restaurant and very poor We also notice the chef wearing normal clothes (Polo shirt and trousers) and not chefs whites, why ? in an open kitchen. The buffet was very meagre flies in the juices and flowers which we had to tell the staff, the music was unbearable loud and I am partially deaf, and asked the staff to turn it down. The cooked breakfast arrived, greasy and pretty inedible, we left as there was not staff in the restaurant We had to climb over laundry bags to get to our room, we then checked out and were not even given a bill We were clearly very disappointed and thought about it and thought we would e mail the hotel for a managers details, they duly gave us the details, and we e mailed that person, who has not even responded. hence the review. Hotels cannot be run like this otherwise it will just close - please take with your paying guests.

Convenient to catch the airplane