M 酒店布法羅(M Hotel Buffalo)

Do not stay here!! It is UNCLEANLY to say the least!! This hotel is uncleanly and is currently undergoing renovations. We were not told that the hotel would be under construction when booking. We stayed here as a family with my 6.5 month old son and it was unsafe for him. The floors had hard compound all over them, outlet covers were missing from the hallway walls. The room itself had dirty linen and the sink was very dirty with built up scum. To add to the already bad situation they placed us in a room on a level that was booked by a hockey tournament of teenage boys. The hockey boys were screaming, slamming doors and playing hockey in the hallway past midnight despite several complaints made. The hockey boys then rode the elevators up and down and would purposefully close the door on me when I was trying to enter with my son in his stroller. I had to wait over 7 elevators (with my baby in his stroller) to make it down to the lobby to leave. I have reached out through this site for a refund and it has now been over two weeks since our stay with no resolution.

Most of the staff is off the charts helpful. There was one staff member that made me feel very uncomfortable and like I was a bother to have there

I've stayed at this hotel before during covid and it was amazing. I did stay this past weekend and the only downfall is my room was the first room off the elevator on my floor so there was alot of noise all night. The pool was also packed with kids..both things completely out of the hotels control. The room was nice and we had a beautiful view of buffalo and the mall! Breakfast was great and the location couldn't be better with lots of restaurants, mall and other attractions not far (Niagara falls). I'll be back again as my son and I always have a blast staying here!

Service is terrible. We did not receive the room we paid for and the front desk got lied to me and said my deposit didn’t go through “but they don’t worry about that he said”. It sure did come right off my visa debit card! The airconditioning didn’t work and there was construction all over the hotel: it smelled of paint and the workers were very loud in the hallways . You could not get to the elevators safely it was disgusting . We used to stay here years ago with our sons travelling basket ball team and it has surely gone downhill. Let’s hope the improvements they are trying to make work out it’s old and run down and the front desk doesn’t care