Spark by Hilton Vestal Binghamton University Area

This was a very nice place. Really nothing bad to say at all. One of the older manager men never looked to happy, but also never had anything mean to say either. Just kept quiet, and walked around... The pool was nice ((no hot tub tho)) ... and the morning breakfast was great. Hot food, sausage, bacon, ham, eggs ... waffle maker, and coffees with cold juices, cereal, bagels and pastries .... all for free. Rooms were spacious, and the beds were VERY comfortable. Nice brand new flat screen tvs with free HBO. And a spot on the tv sets to hook up a ps3 ***which we did*** or any other game console (not many hotels let you do that) .... The front desk woman was new to the area, yet still seemed to have done her homework. She knew her way around fairly well!! Great staff, friendly, respectful, ALWAYS saying hello and have a good day. Definately a place I would recommend, and a place I will return to!! Thanks everyone at Comfort Suites for a great stay!!

The staff was very nice but the wifi is terrible. The staff told me if your room is away from the center of building, it doesn’t work as the signal is hindered by the walls. While logical and understandable, one would think in the age of digital that it could be corrected, but it might have to wait for renovations.

Room could have been a little cleaner. Bed was comfy but pillows were like rocks. Coffee was terrible. Breakfast was the same every morning--watery fake sausage and dry scrambled eggs. Not a good selection of yogurts. On check in, the AC was not working properly and it was HOT in the room. Told by front desk clerk there were no other rooms available. Maintenance came and checked and confirmed AC not working properly. This wonderful man showed us that other rooms WERE available and let us choose which one we wanted. Will never stay here again. No wonder the parking lot was so empty!

Up in Vestal, NY overnight and this was the hotel I booked pre-departure. Check in was quick and the staff friendly and helpful. It was wickedly hot that day but my room AC was on when I walked in and that was a nice surprise. I immediately began to relax in that cool room. It was exceptionally clean and neat and surprisingly quiet for being close to Vestal Parkway. I had a restful night in a comfortable bed. The free breakfast was good with a nice assortment of hot and cold items available. The hotel is well situated with easy access from the main road. Like I said, the room was spotless and the staff friendly. I would stay here again.

Our stay here this time was not nearly as good as in the past. The suit was clean and comfortable. The shower was clean and refreshing as well. TV reception was excellent. The people at the desk were pleasant. The problems were getting into our room. I had to go back to the desk 3 times before they could get me room keys that worked. The coffee pot lid was broken and the pot also leaked. Sometime during the night the refrigerator stopped working. Obviously, maintenance need to be emphasized more.

The 4 star rating is only because assistant manager Stacy is amazing from customer service to decorating for graduation to maintaining all employees. The room itself was very dirty. Stained sheets, garbage remnants from prior guests, saggy bed and worst of all a blood stained garbage can. It took multiple requests to remove it from where I placed it in hallway. It isn’t the maintenance gentleman, it’s the manager who showed no reaction at all.