這次入住君悦酒店成都店是因為季裕堂大師的設計、以及東方文化的運用和服務品質,一開始還不錯,會提前致電詢問需求,到達店後從門口開車門到前台登記提供微信管家服務都讓人感到舒心愉悦,但很難過的是入住後的第四天5月17日我不幸患了腸胃炎,沒有力氣去辦理續住,因為身體不適希望可以原房續住得到休息和康復,因此我詢問了第一天添加微信的前台管家,但沒有得到迴應,直到過去了六個多小時才回復。我給客房服務部打電話,得到的回覆沒有一句關心的話語,而是冷冰冰的一句,你的房型被訂滿了,你可以攜程網上看看還有沒有別的房型,我們讓人給你搬東西,然後就沒有任何關心了,我自己網上訂完後又來電話説,你的按金不夠了,你要下來交按金。雖然交按金的確該是我自己去做的事情,但在我身體狀況不佳的情況下,貴酒店不僅未能提供幫助,甚至沒有任何關心或問候的致辭,這讓我感到極其失望。最後我本來還會續住三天,但因為此事我更換到了另一家酒店去住,沒想到退房時,不僅沒有給予關心,還被要求在網絡上給予好評,我説我的體驗感不好,對方居然説了句那就不要給予任何評價了,簡直糟糕透了。作為一家以高品質服務著稱的酒店,我認為貴酒店在處理顧客需求和關懷方面未能達到應有的標準。此次事件不僅對我造成了不便,更讓我對貴酒店的服務產生了質疑。我希望貴酒店能夠重視這一問題,並採取措施改進服務質量,確保類似事件不再發生。
This time I stayed at the Grand Hyatt Chengdu store because of Master Ji Yutang's design, as well as the application of oriental culture and service quality. It was good at first. I would call in advance to inquire about my needs. After arriving at the store, I opened the door and registered at the front desk to provide WeChat butler service. It makes people feel comfortable and happy, but what is very sad is that on May 17th, the fourth day after I checked in, I unfortunately suffered from gastroenteritis and did not have the energy to apply for an extension. Because I was feeling unwell, I wanted to extend my stay in the original room to rest and recover. Therefore, I asked the front desk manager who added WeChat on the first day, but got no response until more than six hours passed. I called the room service depar**ent, and the reply I got was not a word of concern, but a cold sentence, your room type is fully booked, you can check online on Ctrip to see if there are other room types, and we will have someone move it for you. After I ordered it online, I called again and said, your deposit is not enough, you have to come down and pay the deposit. Although it is indeed my responsibility to pay the deposit, I am extremely disappointed that your hotel not only failed to provide help but also did not even offer any care or greetings despite my poor health. In the end, I originally planned to extend my stay for three days, but because of this incident, I changed to another hotel. Unexpectedly, when I checked out, not only did I not show any concern, I was also asked to leave a positive review on the Internet. I said that my experience was not satisfactory. Well, the other party actually said, don’t give any comments, that’s terrible. As a hotel with a reputation for high quality service, I feel that your hotel falls short of the standards it deserves in handling the needs and care of its guests. This incident not only caused inconvenience to me, but also made me question the service of your hotel. I hope your hotel will pay attention to this issue and take measures to improve service quality to ensure that similar incidents will not happen again.