切薩皮克Western Branch Dog Park附近酒店

這家酒店有很多值得一遊的地方...優越的地理位置,美妙的河畔散步,室外區域,諾福克海濱的可愛景色,開放的迷人大堂等。有多少酒店可以在您的房間窗外吹噓航母景觀?不幸的是,由於服務差和酒店管理層對細節缺乏關注,它僅配得上兩星級。在住了數百家酒店後,我可以自信地說,這家酒店不配文藝復興品牌。萬豪認爲文藝復興是一個優質品牌。我們的經驗沒有溢價。事實上,它更像是基本的自助大院!酒店管理需要加強,員工需要接受基本服務標準的培訓,他們需要提高房間質量。大堂區域是開放的,很好。在checkin,更不用說微笑了,櫃檯後面的女人似乎很生氣,缺乏基本的禮貌來迎接客人。很棒的住宿開始!有趣的是,我們的房間沒有瓶裝水--甚至沒有購買的瓶裝水!而且請注意,這是他們爲精英客人提供的禮賓級別!這是第一次!由於房間電話是啞巴,我無法打電話給前台!使用我的手機向酒店外部撥打水方面的電話。前台好像用Covid藉口,把我們引到大堂市場。說真的!要我下來17層拿一瓶水嗎???說說高級酒店!!!第二天早上大堂餐廳的早餐完全混亂。管理層努力跟上客人,清潔桌子和儲備自助餐。再次不是您在文藝復興時所期望的。整體房間還算體面。欣賞大窗戶和河景和船廠的景色,但有令人討厭的東西,比如毛巾不夠,一瓶洗髮水,缺少護髮素,地板上雜亂的延長線,沒有毛巾鉤,沒有保險箱等等。通過聊天來進行客房管理的任何請求需要幾個小時才能完成(記住房間電話不起作用!),因此我們等待淋浴,這延遲了我們的觀光計劃。這些看似微不足道的問題,統統都爲一個不足的體驗所造成。所有這些可以通過適當的管理監督來解決。這也不是文藝復興所期待的。

I was so happy that I was referred here by a member of Marriott Sheraton. Everyone was friendly and helpful. The women at the front desk were so nice to us, it felt like we were family and were happy to see us. It was nice to see Loraina from Courtyard Marriott where we had stayed months prior. Breakfast was plentiful but extra special with DeeDee checking on everyone as if it was her home. I requested a quiet room, and was not disappointed. I slept great, although my son heard the tram car on occasion. This hotel will be my first choice should I return to Norfolk.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

接待員在入境時問候。Checki n很容易和快速。唯一的問題是地板上的死水。早餐很棒,不錯的用餐區。

總經理(薩凡納)和前廳主管(沙龍)是我見過的萬豪酒店最貼心的兩個人,我一直是萬豪忠實的客戶15年了。我曾經住過很多房產,但這個房產將永遠脫穎而出。有些物業失去了“人性”的一面,把顧客當$$$,但是這個物業以同情和關懷對待人,我父親在入住這個物業時生病了,需要救護車。幾分鐘之內,他們聯繫了救護車,立即把他送到醫院,他們甚至試圖聯繫家人,告訴他們發生了什麼事。雖然那天晚上他們被賣光了,他們能夠在姐妹財產爲他爭取另一個房間,這樣一旦他被釋放,他就不會沒有房間了。他們能夠從房間裏收集他所有的物品,把它們放在安全的地方,對來的家庭非常友好幫助。酒店本身非常安靜和乾淨。他們甚至在辦公桌上爲客人提供新鮮的烤餅乾!如此棒的觸摸!!絕對會回報不僅酒店住宿,而且熱情的工作人員!考慮這是一塊在旅行中放鬆!

超讚的

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

房間很乾凈

我和家人需要在諾福克短暫停留,找到了這個地方。當我們到達時,我們受到了很好的歡迎。我需要相鄰的房間,但酒店被預訂了。前台小姐姐對我很好,我很開心。早餐不錯,豐富,隨時都有水,茶和咖啡的通道,而且我們離奧特萊斯很近,推薦這個地方。