切斯特菲爾德希爾頓恒庭酒店酒店

After doing our homework, reading reviews & the fact that the hotel is quite new; we decided to check in. We had been on the road for almost 12 hours. The lobby/breakfast area is bright and well designed. We did wait for several minutes for a desk clerk to come to assist us. We asked for the best rate on a suite. And were told that only a few suites were left (Mon afternoon) and that only so many were set aside for discounted rates. My husband and I exchanged looks, deciding whether to leave. The clerk then came up with the suite/rate we had asked about. The suites are lovely. Very large, with every amenity you could want. (Full kitchen with stove, oven, microwave & fridge). Lots of closet space for a longer stay. BUT this is the where my rating changes to a 3/5. The suite was not very well cleaned. There were beads, (from a child’s craft) all over the sitting room and bedroom floor, along with potato chips. And candy wrappers on the couch. For a new hotel, it needs some touch ups and wipe downs. Oddly the shower has a 1/2 glass wall, meaning the shower head does spray somewhat onto the floor. Not a deal breaker. But odd. The breakfast was the usual free fare. There was a good selection and there was lots left. Checking out…I had to wait again, for a few minutes, for the desk person to show to the counter. The exterior could use some TLC. There was a lot of garbage on the grounds. It looked like spring maintenance had not yet been started. *The original check-in comment about room availability hotel? The parking lot certainly did not reflect this. Maybe it’s a marketing strategy.

If you are looking for a location with the customer in mind, this isn't the place. My husband had business in Michigan and the company booked us at this site. I tagged along for some time away. The facility is clean, but the service is lacking. We needed a late checkout on the final day we were there as his meeting didn't end until the same time as check out. I wanted to be able to stay in the room and load the truck when he got back...we only needed an extra hour. I started calling the hotel two days before we'd arrive to see about the late check out. I was told I had to call back the next day as there was no one there to authorize it that day. So I called the next day only to be told they couldn't do late check-outs until the morning of departure. What? That is crazy. We needed to know before then as the check-out time determined when we'd have to load the vehicle and if I'd have a place to wait for him. We checked every day to see about the check-out time only to be told they couldn't tell us anything. The day before we were to leave, the desk clerk told us we should be able to arrange a late check-out that evening. When we came back from dinner, we asked about the check-out again. This time, the desk clerk, who was lounging in the chairs in the lobby, told us we couldn't do a late check-out until the next day and she didn't know why the earlier clerk would have told us we could do it the evening before. So I called the front desk at 12:15 a.m. to request the late check-out and was politely told it would be no problem and it was arranged immediately. Give me a break. I can't believe they couldn't do a late check-out earlier in the week. The company hosting the meetings my husband went to told him they'd had the same issue with the hotel in the past when they requested late check-outs for spouses attending with their spouse. In addition, in-room amenities are missing. No coffee maker is available nor is there one you can get from the front desk. They keep carafes of coffee and ”hot” water in the lobby. The water was lukewarm at best and the coffee was the worst I've ever had. It looked and tasted as if it had been sitting in the carafe since the day before. No closet to hang clothes in the room nor drawers to put anything in. They have storage under the bed and some pegs on the wall to hang things as well as hangars above the refrigerator that are too short to put much on. Our bathroom door wouldn't stay open so we had to block it open with the Kleenex holder. The small working area is next to the register for the heating/cooling so either warm or cold air blows on you while you are working. We saw very few guests staying at this location. Maybe if they kept their customers in mind, they would have more business. I hope my husband's company picks a different location for future stays.

1.整體的清潔感,地方安靜,廁所好像有“醫用級”沖水,這一點很欣賞,也欣賞了衛生間的風扇。2.露絲(服務員原籍英國)我非常出色。我希望他們能一直保持她。我很少遇到這麼樂於助人、友好的人。3.有一天晚上,我可以在大廳聞到香菸的煙味,在房間裏聞到一點菸味。我沒有打電話給辦公桌,因爲我不知道他們能做些什麼。我幾乎每次住酒店都會遇到這種情況,因爲人們都是******。我希望有一種技術能夠精確地識別這些人,我希望他們可以被驅逐。由於我對這種氣味的敏感,我度過了許多不眠之夜。電梯一度聞起來有濃烈的鍋味。再次,人就是自私。4、我當時在3樓,淋浴水壓差,水最多是暖和的。可能工程部可以看一下這個(我發郵件給酒店瞭解了這個)。5.我只要求我的房間被整理一次,而且我從來沒有得到新的浴巾。我習慣了手巾,第二天要求使用浴巾(因爲我的房間沒有被整理)。我猜他們只是根據要求刷新房間,這很有道理而且省錢。我對此沒有問題,但最後還是要了廁紙和毛巾。6.土地看起來有點破舊,巨大的****增長。7.我沒有看很多電視,但當我看的時候,DirecTV一直停播。這令人失望。我給他們發了電子郵件,建議他們看看這個。8.空調變冷了,我很感激,但是,除非我把溫度調得相當高,否則它似乎永遠不想關機。9.有一天,我與門發生了一個令人不安的問題。我離開房間去開車,聽到身後的門關上了。我回來時,看到門半掩着,結果它沒有完全關閉,因爲鎖釦前鋒板變得沒有擰。幸運的是,我的貴重物品沒有被碰過。我打電話給露絲,她馬上把它修好了。我現在想知道它沒有正常工作多久。室外垃圾桶溢出。11。位置很好,3分鐘內有很多食物和購物選擇。