Staybridge Suites Cleveland Mayfield Hts Beachwd

We got 2 different rooms both were dirty. There was drawing on the walls, stains on the bed sheets/skirt. What looked like old vomit on the carpet, food on the stove, stains in the refrigerator, one door had to be slammed to close it, sticky substance on the toilet and more. Paid hotel prices for motel quality. Staff was friendly until we complained about the dirty rooms. We had to pay for another hotel! A complete mess!! We only have pictures from the second room.

Very nice happy hour 3 nights a week suitable to be a meal. Breakfast and happy hour were very good and serving staff was very good. Housekeeping could have been a little bit better, but not bad.

Floor definitely hadn’t been swept in a while. Could actually see the dirt. Also, carpet had a candy stain that got on the wheel of my suitcase and several M&Ms on the floor. Shower was stained and could just be overall cleaner. Bottom skirt on the bed appeared to have multiple stains. Pull out bed/couch was torn up and dirty. Apparently you can’t get your room cleaned without giving 24 hour notice. I was not made aware that they don’t clean the room without “reserving” it in advance, so the floor remained dirty for my stay. Also, I’m not sure who doesn’t use clean towels everyday, but it’s not me. I paid $200 a night, which was way too much for the quality and cleanliness of the room. So…the pros: it’s in a safe area and the property looked reasonably good outside and the common areas.

Pros: Convenient location for us, spacious accommodation Cons: musty, unpleasant odor in room that stayed because windows are sealed shut Room and public space cleaning was poor- dusty room, soiled elevator

The complimentary social hour Monday through Wednesday was amazing, something ive not seen at any other hotel before. room and property was very clean and the staff was amazing. cannot be beat for the price. would recommend to anyone.

Awesome stay, super easy check in!!, Accommodations for our kids was very nice. Even though there was enhancements and construction being done, the staff kept everyone engaged with evening social dinners and raffles for additional points for members!!! The stay was an excellent retreat!!!

Excellent stay. There was some misses by the cleaning crew, but overall the stay was great!!

We’ve stayed at this hotel previously and it was nice, but this time was an awful experience. From the construction of more than half the rooms on the floor, the smell of **** in the hallways, to the very uncomfortable beds, the mediocre breakfast, and the sink did not drain well. We actually checked out a day early (and we only had originally booked 2 nights), we didn’t want to pay the high rate they were charging. No where was this hotel worth the $200 a night fee. I’m not sure what has happened from the past, but this hotel has gone downhill. We only stayed because it was very close to family in the area. Will probably never stay again after this last trip.

Everything was great... This place actually has a nightly social time with free food and drinks. I have already been here before and whenever I visit our Cleveland office I will stay here