尋找您在謝夫勒維爾的完美住宿

We stayed by chance at this north of Paris Kyriad. It was recently refurbished and it’s certainly much more roomy and pleasant than many Kyriad hotels. We dined in the excellent restaurant next door, but I’m not sure if the ownership is the same. Breakfast in the hotel was poor, even by Kyriad standards. Most concerning is an obvious lack of staff training for receptionists. I speak French, but neither the evening or morning receptionist spoke any English, which is poor for the hospitality industry. The morning receptionist presented no smile and exuded the attitude of ‘why are you here?’. Such a pity.

很失望的這家酒店,這不值得四星,原因很多。...而且很大的黑點清度,我覺得它留下了更多的望!!!!土,辦公室的土,和的飲料我發現頭髮,安全的頭髮,在子上有血跡被洗得不好,在子和之間有個髒的克萊恩克斯,我最後了我,這對我來說是的,在酒店裏的清是基本。我們走過後面,所以應該有無可責備的衛生,當我們在4星級的時候!音聽說人們走上水!房間裏沒有,沒有咖啡機,沒有什麼,而在某些3星級的,可以找到咖啡機,有等。所以,如果不想用直接水洗牙,就沒有了,因爲絕對沒有,也沒有!甚至沒有迷你冰箱!坦白說,一切氣候和加熱都很不好。熱電器根本不適應,也不是完全正確,這很不好!所以這是對負點的。但是,有一水在房間和電視上,很大。我習慣於經常去各個酒店工作,我去三星,比這四星還好,真是不容許在四星上找到這件事。我再也不回他們的家了

在擔心我把回後,儘管遲到了,工作人員們都來了,反應,歡迎。酒店很方便地找到,只有室也許有點。

We used this hotel while visiting Disney. The hotel was around 20-30 mins away from Disney when driving. I booked this as it was the closest hotel available with Electric Vehicle charging. Only thing to note with this hotel is that is disown not have 24 hour staff on site. In the first day we arrived, we checked in using an automated machine. When we arrived the EV charger was not working, but I had no way to speak to anybody at the hotel as nobody was there, luckily all the other days it was working again. We got to the rooms which were basic but as expected and sufficient for our needs, we did however need some extra pillows as the one per bed they provide are absolutely shocking quality, we couldn’t get this resolved as again there is nobody there to help. On the second night we got back late from Disney to find a queue of people waiting to get into the car park as the gate had stopped working, again nobody on site to help. Luckily after 15-20 mins the gate reset itself and managed to open. The hotel, if operative without staff on site needs an emergency contact number for situations like this. Breakfast was a very limited continental selection, next time I would probably just buy snacks from the supermarket instead of eating at the hotel.

Everything was fine whilst staying at the hotel but immediately after I checkout, they deducted 447 pounds from my account. After I lodged complaint through my booking agent, they decided to refund only 338.54 pounds instead 447 pounds. Now kyriad hotel has refused to refund the remaining balance claiming that I didn't pay city taxes and some extra. No one told me about city taxes before I checkout and I didn't owed them any extra. It was 3 of us and we stayed at the hotel for 4 nights. The city taxes for 3 of us shouldn't be more than 20 euro. They still owed me about 90 pounds even after deducting the city taxes from the remaining balance.

Andateci solo se, come nel nostro caso, tutti gli altri hotel sono pieni. Viaggio di lavoro. Siamo arrivati dopo la mezzanotte io e il mio socio causa volo in ritardo e abbiamo trovato tutto chiuso, senza un campanello dove poter suonare e farci aprire. Per fortuna una persona stava uscendo e siamo riusciti ad entrare. Alla reception una persona che era meno reattiva di una pianta e non parlava inglese che insisteva, nonostante gli avessimo mostrato la conferma della prenotazione, che non avessimo una prenotazione. Alla fine ha fatto pure il fenomeno dicendoci che aveva risolto lui la situazione e che eravamo stati fortunati, perché avevamo preso le ultime due stanze rimaste (ma infatti erano le nostre già prenotate!!!) Voglio dare due stelle totali, solo perché le brioche a colazione non erano male e le signorine al mattino alla reception sono state gentili, e guarda caso avevano la nostra prenotazione. La persona che è alla reception alla sera invece non ha le competenze ne l'atteggiamento giusto per un lavoro a contatto con il pubblico. Le stanze molto minimal, non è un hotel, ma più un motel stile americano.