清邁寧曼樞紐諾富特酒店的評論

來自住宿之回應: 親愛的客人，感謝您抽出寶貴時間與我們分享您的回饋。對於您在入住期間遇到的任何不便，我們深表歉意。房間內的濕度可能受到開窗或空調等因素的影響。我們已檢查空調並確認其運作正常。如果您有任何其他意見或需要進一步協助，請隨時直接與我們聯繫。 我們期待將來再次歡迎您光臨我們的酒店。

來自住宿之回應: 尊敬的賓客，感謝您抽出寶貴時間分享您最近在清邁寧曼 Journeyhub 諾富特酒店的入住感受。我們很高興聽到您喜歡這個房間，並發現它既舒適又新穎。請放心，我們的客房服務團隊已收到通知，我們正在立即採取行動，以防止將來再次發生此類情況。飯店確實位於一條安靜小巷約50 公尺處，我們最近安裝了額外的太陽能照明，以便我們的客人更輕鬆地導航。是新建的2019 年，我們將為客人提供現代化的設施和新鮮的體驗。如果您有任何進一步的疑慮或需要協助，請隨時直接與我們聯繫。

來自住宿之回應: Dear Guest,Thank you so much for sharing your feedback about your recent stay with us. We truly value your thoughts, both the positive and the areas where we can improve.We’re delighted to hear you enjoyed our convenient location near Nimman and that our staff made a positive impression on you. Your insights are important to us, and we’re committed to enhancing our guests’ experiences. We will certainly look into adding more lighting in specific areas and offering escort services upon request.For your next visit, please feel free to request earplugs at the front desk to help with any noise disturbances. We also have a variety of room amenities available, such as toothbrushes and slippers, which you can request anytime.We look forward to welcoming you back!Best regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: Dear Guest,Thank you for your review and for noting that you found the room nice and clean. We’re pleased to hear that you had a positive experience!We’re always looking for ways to improve and would love to hear any recommendations or additional feedback you might have. If there’s anything specific you think we could enhance or any suggestions you’d like to share, please let us know.Thank you again for your feedback, and we hope to welcome you back in the future.Best regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: Dear Shangmao,We sincerely appreciate you choosing to stay with us and for sharing your fantastic feedback!It's wonderful to hear that you found our hotel to be conveniently located, with easy access to MAYA shopping mall. We're delighted that you found our rooms clean and new, and that you enjoyed our rich and delicious breakfast offerings. Additionally, we're thrilled that our service staff were able to assist you enthusiastically and effectively throughout your stay.Your kind words mean a lot to us and motivate us to continue providing exceptional service to all our guests.Should your travels bring you back to the area, we would be honored to host you again for another enjoyable stay.If you have any further feedback to share or if there's anything else we can assist you with, please don't hesitate to reach out to us.Warm regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our hotel quiet and the restaurant and public areas satisfactory. We appreciate your honest feedback regarding the room design; it's valuable to know what aspects of our accommodations could be improved.If there's anything specific you would like us to know or if you have further suggestions, please feel free to share. We always strive to enhance our guests' experiences and hope to welcome you back for an improved stay in the future.Warm regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: Dear Guest,Thank you for sharing your recent experience with us. Your feedback is greatly appreciated.We are delighted that you found our hotel's location near Nimman Road convenient yet peaceful, and that you enjoyed the pleasant atmosphere of our restaurant.We recognize that we did not fully meet your expectations with the room. Your feedback is important to us as we are committed to continuous improvement. Thank you for sharing your insights with us.If there are any specific suggestions or further feedback you would like to share, please do not hesitate to reach out. We look forward to the opportunity to welcome you back and exceed your expectations on your next visit.Warm regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: 尊敬的賓客，感謝您分享您最近入住我們飯店的回饋。我們非常重視所有客人的回饋，因為它有助於我們不斷改進我們的服務。對於您在尋找我們酒店時遇到的任何不便，我們深表歉意。我們確實位於充滿活力的寧曼地區的中心地帶，緊鄰瑪雅生活購物中心 (Maya Lifestyle Mall) 和尼曼一號 (One Nimman) 等熱門景點。此外，我們的周邊地區還擁有許多著名的咖啡館和餐廳供客人探索和享用。很遺憾，我們無法在您抵達時提供更清晰的指示，以便更好地為您提供幫助。關於交通服務，得知您在使用叫車服務時遇到困難，我們感到很擔憂。這確實不常見，因為我們的許多客人以及我們敬業的員工經常毫無問題地使用這些服務。我們將進一步調查此事，以確保將來盡量減少此類事件的發生。此外，對於前台團隊缺乏熱情或幫助的情況，我們深表歉意。提供卓越的服務是我們的首要任務，我們將加強培訓，以確保所有客人在入住期間感到受歡迎和支持。就客房面積而言，我們的住宿設計旨在滿足客人的期望、行業和市場標準，客房面積從28平方公尺起。我們很遺憾這沒有達到您的物有所值的期望。再次感謝您的寶貴回饋，並對您遇到的任何缺點表示誠摯的歉意。我們希望將來有機會歡迎您再次光臨，並為您提供更愉快的住宿體驗。謹致問候，Nakul Gupta 總經理清邁寧曼路諾富特酒店

來自住宿之回應: Dear Valued Guest,Thank you for taking the time to provide your feedback. We genuinely regret to hear about the disturbances you encountered during your stay. We understand how crucial a peaceful environment is for a restful experience, and we apologize that we fell short in this regard.Unfortunately, we are unable to identify your specific reservation from the information provided, as we have multiple guests who booked through Ctrip and Trip.com. To help us address this issue more effectively and ensure it doesn’t happen again, could you please provide us with more details about your booking? Any additional information, such as your booking reference or dates of stay, would be greatly appreciated.In the meantime, we offer complimentary earplugs upon request at the Front Office desk, which we hope will help enhance your comfort during your stay.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Best regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: 非常感謝您對我們的評論。我們很高興您對我們的整體感覺非常好，並且對房間的乾淨度和服務態度感到滿意。我們十分抱歉您在抵達時對位置感到困擾，我們會將您的反饋納入考慮。很高興您享受到了我們樓上的泳池，儘管它可能有些小，但仍然讓您感到舒適。感謝您對我們酒店附近的早餐店的推薦，我們將考慮前往探索。期待您的再次光臨！Sirisook Moore酒店經理

來自住宿之回應: Dear Guest,Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the breakfast options and found our location convenient and peaceful. Your satisfaction is important to us.We appreciate your feedback regarding the twin beds. We strive to ensure that all our accommodations meet standard hotel sizing for comfort. However, we understand that you have different preferences when it comes to bed size. Your comments are invaluable as we continuously work to enhance our guests’ experiences. We truly hope to welcome you back in the future for another stay.Warm regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: Dear FangThank you very much for sharing your experience and for choosing to stay with us.We are glad you enjoyed aspects of your stay, and we truly appreciate your feedback regarding our Superior Room with Balcony. This room is designed to offer an outdoor element for those who enjoy fresh air and views, though it is indeed more compact than our Deluxe Room. We understand that having seating on the balcony would enhance the experience, and we are currently looking into ways to make this possible.We also understand you initially reserved a Deluxe Room (without balcony) and, upon request, were accommodated in our Superior Room with Balcony. This room offers the addition of outdoor access, though it might appear more compact than the Deluxe Room. We apologize if this was not communicated clearly and for any inconvenience this may have caused regarding your expectations.Thank you again for your helpful suggestions, and we look forward to welcoming you back for an even better experience.Warm regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub

來自住宿之回應: Dear Guest,Thank you for your wonderful review and for taking the time to share your feedback with us. We’re happy to hear that you enjoyed the hotel environment and the convenient location.We appreciate you bringing the sound insulation to our attention. We completely understand how important a peaceful night’s rest is. For your comfort, ear plugs are available upon request at the Front Desk, and we’d be happy to provide them during your next visit.We appreciate your valuable input and look forward to welcoming you back in the future.Best regards,Nakul GuptaGeneral ManagerNovotel Chiang Mai Nimman Journeyhub