芝加哥Zara（Michigan Ave）附近酒店

訂的是不含早餐的房間，酒店的一樓有吃早餐的地方，需要自己付費，酒店不遠處就有CVS可以買到水和吃的東西。酒店後面一個街區就有一家不錯的泰餐館。地理位置極其方便，離所有主要景點都在步行範圍內。從酒店窗口就能看到格蘭特公園在馬路對面，200米開外就是密歇根湖，可以沿源步行至河濱步道坐建築遊船。芝加哥藝術館和菲爾德自然博物館都在不遠。酒店雖然裝修有點舊，但是華麗而且乾淨，服務也不錯，下次去還會預訂。

雖然寫了留一個安靜房間 最後還是預留的電梯口的房間。這個酒店很多人 大廳很多人很多客户。空調內機很大聲 保險櫃按鍵壞的。樓下地下停車場經常**味道讓人覺得不安全。樓下門羅大街是個單行線開車要注意。除了客房服務尚可我覺得真的不值得。樓下的早餐27美金一天。預訂時候問的前台有沒有含早餐她説有 等吃完了説不是免費的。如果條件允許 去更好的酒店住吧 圖文不符 看文字吧

經典的豪華酒店，老美國風情，有一種芝加哥老錢的貴氣。當年老palmer為了老婆建的酒店，大堂富麗堂皇，電梯古香古色。這個酒店還是brownie的發明地。

位於華麗一英裏的北段，周邊環境很好，客房雖有年代感，維護的不錯；旺季時避免高峯時段入住，排隊半小時以上是常態；第一晚入住雖然有閃失，酒店給出彌補方案還是可以接收的，感謝當晚的值班經理！

我來這裏參加商務會議,所以我沒有機會去看任何景點,但是酒店地理位置優越,從機場很容易到達。我的房間非常乾淨,舒適和安靜。食物很好,咖啡也很好,但最棒的是在這裏工作的團隊成員。每個人都非常友善和知識淵博,當我有問題時,給了我一些很好的建議(例如:喜歡什麼時候離開酒店趕回我的航班)。我會再次來這裏度假或出差!!

一開始收錢出現了問題 攜程收了房費 酒店又收了一次 與攜程溝通后及時解決了 過了幾天酒店就退回來了房費 其中攜程積極的幫忙解決 非常棒 唯一不好的就是酒店訂的出租車是不打表的 覺得有點坑 用Uber就好 不要讓酒店幫訂車

房間非常好。裝飾精美，床很舒服。距河僅一個街區。免費歐陸式早餐，甚至下午小吃。很喜歡這家酒店。無線上網既快捷又好，員工也很細心。

Stayed 3 nights at this hotel as a Hilton Honors Gold guest with $30 Food and Beverage credit per night. Encountered outrageous issues enumerated below: 1) Checked in just after mid-night when valet has already closed. I eChecked from Hilton app and received digital key ahead of time but stopped by the front desk to make sure she has my car key for the Valet in the morning. She made a few keys which I sent my husband with so that he can get into the room to unpack as I stayed behind to fill out the paperwork for the car. He opened the room door to guests already asleep and both parties were shocked. The guests staying in my room called down to the front desk, and the only employee at the time started explaining why this may have happened. In that process, my FULL name was shared with people who are sleeping in the room I was assigned to and I learned the name of the other guest and that of her husband. The receptionist was completely frazzled, so I decided to report this to front desk the next morning. I was offered free Valet Parking during my stay. 2) There was NO restaurant onsite and no way for me to spend my Food and Beverage credit except at the self-service snack bar at the corner. I looked at the selection and inquired what my options are if I didn't want anything from the bar. I was told that I can purchase Hilton points with the F&B credit at check out, which I attempted to do. The receptionist told me that their record showed I purchased a bunch of snacks upon check in...I never even walked towards that area as I was dealing with the wrong room fiasco. I was promised to be made whole before they apply the $90 credit towards Hilton points. 3) After four emailed receipts after check out with a balance that finally showed 0, I waited a few days before I called Hilton Customer Service to check as I still haven't seen the point purchase. I was on hold with the first agent for 20 min as she supposedly called the hotel to check. She then told me she's transferring me to another agent to open a case. This was not a warm-hand-off, so I had to tell the story all over again, as the agent appeared to be soothing a crying baby at the same time. I was then again put on hold, for another 20 min, only to be transferred to the hotel reception to tell me that they now show I made snack purchase on the first night of my check in AND AGAIN upon check out, so there's no credit that they can apply towards point purchase. NOW..I don't know how to prove that I wouldn't touch the crap they have in that sad little corner they call snack bar, I'd like to know how HILTON can prove that I made those purchase. At this juncture, I'm putting this behind me. Stay away from this hotel...actually, given my experience with Hilton Customer Service, I'd say stay away from Hilton altogether.

酒店比較乾淨，在一個大的酒店公園里麪，離機場十分鐘。唯一不足是配套，沒有超市，飯店。房間裏的水是收費的，3刀一瓶。

For the most part the hotel was lovely and the location great. As others have mentioned, the layout is a bit quirky with a million corners to turn to reach your room. We didn’t have a problem with that. What we DID have a problem with was the frosted windows which made the room claustrophobic. Honestly, we would have preferred a crummy view rather than no view at all. This was a new experience for us - and not one we’d like to have again! Other than that, all was good. Bed was comfy, bathroom nice, staff pleasant. Aside from the windows, only issue was burned out light on side of bed and no soap other than bath soap.