奇切裏殿酒店(Chicheley Hall)

Checked In , ok on surface although took forever and they clearly were not organised. Dropped bag in room and meet some fellow colleagues for a drink in bar. No bar staff. Reception staff came to assist, which was kind considering no one around but she had no idea what a Pinot white wine was , or how to put through till nor actually how to do measure of gin. She would have been better looking for someone to help. We went out for dinner, the restaurant that we had booked as just , well they weren’t organised. After arriving back went to room. Well what I hadn’t noticed was just how much of a slant the whole room was on. I didn’t think an immediate problem just put it down to old building. But then I got into bed, well the bed has had no adjustments made so basically that is also on a slant , so much so that you actually roll. So between felling like you were going to roll of bed and the massive gaps in door frame allowing the light in the hallway which remains in all night - no sleep!! So I thought I’d turn a bad situation to my advantage and just sack of sleep and work ! That apparently is also not an option - no sockets anywhere that are accessible . I reported this first thing in the morning, I was told I’d get s call back. No call. I followed up again told I’d get a call. No call. I called again and was to email . I emailed . No reply , I have followed up twice now still no response other than it’s been passed on . Absolutely unacceptable . Never again

This is a very special place with an interesting history: the house and wings are set in lovely grounds that, to the Hotel's credit, are being very well maintained. It was a return visit for the two of us: we had spent time there when the estate was used by the Royal Society as an out of town Conference venue and meeting place. Lucky to have good weather we were well looked after and very happy to revisit Chicheley.

Booking for an overnight stay. Beautiful buildings and grounds. Favourite venue for weddings our stay was on a quieter day so time to appreciate the impressive ambience and history (most recently used during WW2 as a secret training camp for SOE agents). All practical aspects were fine. Free parking adjacent to our room. Check in easy. Double room on first floor big enough, quality bathroom, spotless. No aircon (well it is a Graded listed building) but the fan was OK. Breakfast (extra but good value) was fine. Everyone from reception onwards were really friendly and efficient. This is not a chain hotel but one with its idiosyncrasies/character. We loved it.

Very limited lighting in room - 1 bedside lamp and 1 floor lamp, so it felt like sitting in a cave. On the first morning, I found the bathroom light did not work. I showered in near darkness. I reported this to reception as I left early in the morning, expecting it to be working on my return inthe evening. It was not. I returned to reception and was offered another room. I was instructed to pack and return to reception, which I did. They struggled to find me another room. I was then told they had managed to get the light working. I returned to my original room. The room was too hot and the window was difficult to access due to the TV and table being in the way. 1 member of staff was so unpleasant to me that another guest asked if I was okay. The member of staff then berated me for complaining. I tried to explain that I wasn't complaining. He completely humiliated me in front of a room full of guests. The building is beautiful, very clean. The food was lovely although I was informed I couldn't have food for two nights of my 5 night stay due to a wedding.

On arrival I discovered my room had two problems...the folding blind did not function and the standard lamp did not go. I contacted the desk next morning and the repairman was there that afternoon & sorted both items quickly. Staff were friendly and helpful.

Sitting in the bar in the evening never heard so much noise from the staff moving glasses around. Payed £160 for single room which was a disabled room. ( I’m not disabled ) breakfast not included. First morning no hot water, so cold shower. Spent the day with family and returned to hotel at 8:00. My room had not been cleaned and the bed in the same disarray as in the morning. Complained as was told it was my fault for not putting a sign on my door to clean it. Most hotels have a sign that says do not clean, who looks for a sign that says clean. Second morning another cold shower even after leaving the shower running for 10 minutes. Generally the hotel is tired and in need of a bit of TLC. The only good thing was the setting was good with lots of walks. In my opinion one of the worst hotels I’ve stayed in, Poor

Exceptional property & setting. we stayed in the Grade 1 North Wing so not as good as the main building but room was large enough & had lovely view. On downside beds were quite short, blinds were broken and of course no aircon Breakfast was relatively simple & 2nd day staff were overwhelmed - everything ran out & there were long waits. some items did not get replenished at all. we were offered a free drink at check out as there was recognition this had been a problem overall i would stay again for the beauty of the building & setting

The hotel is so beautiful and well-kept, spotless and clean. It made us feel like members of the royal family :) We weren't expecting this, absolute treasure. The staff were so friendly and helpful. We had a great time.

Hotel was great but i am still waiting for the invoice to be emailed to me with the correct value as promised. I need this to claim back the expense from my company so it is of utmost importance.