Still staying here in room 202 but had quite a uniquely bad experience. 1. There is 1 restaurant which shuts at 9.30pm with very very limited vegetarian food options which is not mentioned anywhere on the website 2. Went to the spa and got scratched by the therapist all over my leg, even though I told her that there was something poking me she continued and ultimately scratched me. The hygiene levels were questionable as there was no covering on the massage bed and I had to ask for it. The face mask was off and when I asked the therapist to use gloves for the massage or just file her nails, she did not and just kept apologizing and said try again, but I just did not want to get scratched anymore so I stopped the massage in 5 minutes and walked back to my room. 3. Complained about this experience to the resort ***ager, he came and wanted to personally see me. First thing he said was that there was no nail, which is completely unacceptable. 4. Spoke to the resort owner Melvin, he just apologized but nothing after that. 5. Told the staff to change the bedding, but they did not. I had to get it done in front of me when I got back to the room. 6. Paying Rs. 12,000 per night for the jacuzzi room is really not worth it because there are no amenities like even a bar! 7. The shower products stink! 8. After food is delivered in the room, there is nobody who comes to pick up the empty vessels. We need to keep asking for extra cutlery. It's almost like the staff is doing us a favor by cooking for us. 9. Minibar is empty! 10. No activities as advertised because there is low occupancy but nothing done for those who are actually in the hotel. 11. There is a constantly noise in the morning that comes on the roof like water dropping through a tap which we complained about but nothing was done about it. We honestly saw the reviews and had a friend recommend this boutique hotel to us, but the experience has been far from what we expected. The room is clean but the jacuzzi didn't work properly either and there is grout (black fungus type) in between the tiles in the jacuzzi. I would recommend another hotel instead, we wanted to be in the lap of nature and luxury but got conned. Save yourself and be careful.
翻譯