智選假日套房酒店克里斯琴斯堡(Holiday Inn Express & Suites Christiansburg)

I arrived driving a 45 foot RV. They said that I could not park there due to construction. They had not ever worked out an alternate location with parking lots near them. The parking was very limited to begin with even with the lot being empty. They arranged for me to get a room at a sister hotel a block a way. When I requested that one of the female staff to follow me to show her where I thought I could park. (The manager was not present on the property.) she stated that I was ordered to leave the property. When I asked her again to follow me to see if there was a place, she said she was calling the police. then she walked away toward the hotel lobby talking to me but I could not hear her. (This female was short to medium height, long black hair and in her 30's,) I went to the front desk to talk to another lady who explained how she had already confirmed a reservation for me and how to get a refund from ********** (excellent) P.S. I had stayed at this property in June with the same construction issue but was able to park the RV on the property with no problem. A young staff member in his 20s was standing by this entire time. And I walked off he stated that I wasn't at this property during construction. I believe I was there the night of June 16th.

Pool is closed for construction but no advanced notice. When I mentioned I was not aware, they said “ because you booked through **********”. Floors were so dirty, our feet and socks were turned black. The phone was not plugged in. The TV remote batteries were dead. There was a group of smokers/drinkers in the parking lot with chairs. Weird. The breakfast was good

We spent a fortune on this stay! Hotels were booked for Parent's weekend at VT. However, this was beyond acceptable! Plumbing leaked all over the bathroom floor, the shower walls wete disgusting with moldy caulk, food splattered in the walls, rusty lights in the bathroom. I have never stayed at such a poor quality hotel room, yet never paid so much at a Holiday Inn! Will never book here again. The staff was lovely, but the condition of the hotel was not. Wish I could share photos...

We’re traveling with our grandson for 11 hrs and we typically stay at Holiday Inn because we trust them. In the first room the bathroom was flooded and the beds were sloppy. There was mold all along the shower. The second was not much better - at least the bathroom wasn’t flooded. We were exhausted and my 9 yr old just wanted to swim a bit, eat and go to sleep. We also were not going to be refunded since I didn’t take the protection from **********. I took pictures of the room because the rating vs what we had was far different. I’m very disappointed in Holiday Inn and will look at other choices.

Hotel was definitely not worth $200!

Service was great. Front desk, buffet attendants were so very nice and helpful. Complaint stems from the overall condition of the hotel. Seemed clean enough, but very rough on condition. In our room, the ceiling had something on it that looked dirty and water stains also. Many places overall that needed worked on. That said, I could stay there again if needed. But not on the level I am used to from Holiday Inn.

The staff was very courteous and professional. Our room was clean and comfortable. We will definitely stay there again.

This property could use some slight updating like shower bars and carpeting. The breakfast was good and the staff friendly.

We arrived in the dark and the lighting in the back parking lot was not sufficient. The heater/air conditioning unit was so loud we chose to sleep without the air on.