韋爾斯利騎士橋酒店-豪華精選(The Wellesley Knightsbridge, a Luxury Collection Hotel, London)

The Wellesley Knightsbidge in London has two faces; the genuinely friendly and helpful staff and the most inept and clumsy interior decorating ever encountered in a so-called five star (very expensive, £800 a night) luxury hotel. We were shown to our deluxe executive room # 505 which was so crammed with furnishings it was hard to even move around the bed. Shockingly, the bathroom's exterior wall was entirely clear glass that led to a tiny balcony! Thankfully there were drapes to allow bathroom privacy. We were shocked that, except for four small drawers in the nightstands there were no drawers to store things at all. The closet for hanging clothes was adequate, but still no drawers! We immediately said this was unacceptable, and after discussion with management, we accepted a "deal" on a small suite #501 for £200 (British Pounds) extra more per night. It had four adequate drawers and a tightly furnished living room which came with it. We should have merely moved to another hotel, but after weeks of travel in the fabulous UK, we were too tired. The king bed was quite comfortable although needlessly overloaded with bolsters, upholstered pillows (with no place to store them!), plus 4 nice regular pillows. But the area around the bed was only a bout 30 cm or about 12 inches. That meant at the foot of the bed only one person could access the closet or get by at a time. Had the hotel's interior designer not opted for very thick - about23 cm or 9 inch - deeply tufted head board, guests would have been a little less crammed. The room had a bit of a strange smell as maybe from a pet and the carpet and sofa were stained, not horribly but noticeably. The bathroom was nicely tiled with highly polished matched marble, so one had to be extra careful to avoid slipping. We found getting in and out of the bub too slippery - treacherous after one use. The bathroom amenities in pump dispensers barely emitted the products, but you could get enough out, if you were diligent. Unlike to many other reviewers who complain of the smoke, the all pervasive cigar smoke in the lobby and lower floors did not seep into our vents, but it is strange that the hotel has two cigar friendly lounges without emphasizing that on their website. The Wellesley Knightsbridge is proud of its name which is printed over and over on most everything, but you might want to stay elsewhere, perhaps one closer to variety of restaurants, pubs, etc.

Ordered a prawn salad and it gave off a bad smell which had nothing to do with the fish by the way. Sent it back to the kitchen. They insisted that it was fine and that they wouldn’t make a new one but were still going to charge me for it even though I didn’t touch or eat it. No empathy, resolution or understanding offered. The butler and housekeepers were lovely though.

一切都很棒。服務和工作人員。工作人員很友好。土耳其經理很棒。禮賓 Rechard 很棒而且專業。工作人員的笑容很專業。管家工作很專業。烏克蘭女孩很熱情。比其他人都好。上帝保佑，我很快就會見到你。………………..

最近沒有費心寫評論，但不得不在這裡寫一篇，以獎勵員工的努力，我們對此表示讚賞 - 經理胡安非常熱烈地歡迎我們，他無法為我們做更多的事情。飯店看起來很漂亮，有聖誕裝飾，感覺舒適溫暖。我們可以看到對面的海德公園和冬季仙境。我們的房間是一間普通套房，雖小但很舒適。我們的管家非常樂於助人，為我們提供了茶具和香檳杯，以及額外的水。我很喜歡浴室裡的 Asprey 盥洗用品。他們為我們提供了酒店的車，但我們出去時沒有車，但第二天早上又為我們提供了車，但可以步行到非常近的車站。來到這樣一家不錯的酒店真是一個驚喜，是工作人員做到了這一點，早餐很棒，有兩位非常出色的女士為我們服務。

Words can’t describe how wonderful this hotel is. This was my second stay here and there is no other hotel I will stay at again in London. The staff go above and beyond to make you feel as though you are the only guest in the hotel. They are able to grant any request I have ever had and followed up to make sure it was up to my expectations. The rooms are extremely comfortable and elegantly decorated. The restaurant and roof service is top tier. The front desk staff, valet, bellmen, driver, waitstaff, hotel cleaners and concierge are all top notch. When I left the hotel, I was truly sad to have to say goodbye.

對於從美國佛羅裡達州來訪的人來說，您可能會認為他們會在將共產黨菲德爾·卡斯特羅掛在雪茄休息室的牆上之前對照片進行一些盡職調查。極度令人厭惡。你太**了吧！到目前為止，這是最糟糕的照片選擇，展示了一個不允許古巴公民享受即使是最小的生活樂趣的人。

We booked here last minute with points after a cancelled flight out of Heathrow. Even with a last minute point booking they were ready for us on arrival and welcomed us with open arms, smiles and the perfect amount of humor. We were given a very nice upgrade and Juan at the front desk could not have been more kind and helpful. He made us a dinner reservation within minutes and the house car even dropped us off. From the doormen to the front desk and butlers, everyone was so truly amazing we will certainly be back. The room was comfortable and impeccable - luxury meeting old world charm. The service was hospitable and not stuffy - flawless.

One of the best boutique hotels out there, impeccable service and very polite staff. Much has been made about the smell of cigar smoke in the lobby, but honestly it wasn’t as bad as I had expected. My room was extremely comfortable, excellent air conditioning and hot water is perfect. Bed is very comfortable and house keeping is always on call. Hard for me to pick on anything negative really. Much better service that you’d otherwise receive in big hotels. Well done Marriott & Wellesley.

迷人而溫馨的精品酒店，靠近倫敦的歷史古蹟、南肯辛頓和騎士橋。天花板有點低，藝術品有時會讓人不知所措，但強烈建議短途旅行。