We pulled up in two taxis with lots of luggage and no porter or doorman came out to help us. They just stood inside and watched us! The hotel plumbing is awful, when the bathtub drained it flooded the shower! It is also extremely noisy when you flush toilets and pipes make whining noises. There were only full toiletries in the shower, not next to the bath tub. Street noise is clearly heard in the rooms. Hotel staff called the room 3 times while the do not disturb light was on waking us up. Also, there is no hotel restaurant for two days of the week, just bar snacks. This should be a 4 star hotel, not 5. Stay elsewhere in London (Connaught, Claridges, Beaverbrook, Cadogan, etc etc), One Aldwych is poor value for money.
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