Main Beach酒店推介

STAY HERE AT YOUR OWN RISK. The room at this resort harmed my children, was extremely poorly maintained and the customer service, and lack of care from management, was the worst I have ever experienced. We paid over $600 a night to stay in a 2 bedroom apartment and here were all the issues we experienced: - The room had multiple maintenance issues, many of which are a health and safety concern, and two issues brought physical harm to our children: there was an issue with their fridge which did not keep our food at a safe temperature causing our children to be sick. After bringing this to their attention there was no concern showed for the wellbeing of our children, no apology made, instead they told us that our matter was not urgent and, even worse, placed the blame on us, accusing us of “tampering” with their appliance. Why I would tamper with an appliance to cause my own children to be sick is unfathomable to me and it is clear that placing the blame on the customer was to avoid the very reasonable request I made of being reimbursed for the food that was wasted due to their faulty fridge ($81 for fridge items and $62 for breakfast out when we discovered that the milk had gone off despite being in date and only recently being opened). A small compensation in the scheme of an over $6600 stay. My child is still suffering medically a month after the stay and the manager has told us to employ a solicitor and that they will not compensate us. The hot water tap in the ensuite was broken, when rotating the tap to turn it off, it never turned to be completely off, instead it continued to rotate and the hot water came back on full blast scalding our child (a plumber came 3 days later to fix it, there was no apology made based on the harm that resulted). After the ensuite shower issue we then used the main bathroom shower which was blocked and caused flooding all over the bathroom and carpet into the hall (carpet remained uncomfortably wet for 2 days after this incident). Other maintenance issues included: the light globe in the laundry was not working upon arrival, there were insufficient kitchen utensils / supplies which was resolved when we informed them (one would think this would be checked beforehand), the child safety chain on the loungeroom blinds was broken, the door stop on the front door was broken, there were stains all over the carpet, holes in almost every wall, ripped cushions on the outdoor furniture, and the cot supplied (at additional cost) was musty and had cobwebs on it requiring me to clean it. - The spa in the common area was filthy. - Check in time was 2pm, at 2pm the room wasn’t ready, it was still being cleaned. Reception said that they would message us when the room was ready. Never received a message. - The room was supposed to supply milk, dishwasher powder, dishwashing liquid and laundry liquid. These were not supplied and we had to request them. The milk had not been delivered and then was never supplied. For your own

We're deeply disappointed with our stay at the Maldives Resort. I considered cancelling when we got into our room, but it was after hours & wasn't worth it after the trip here to find new accommodation on such short notice. Upon arrival (after hours), all was well & went smoothly for booking in. The gentleman at the counter was lovely. We went up to the apartment to find our accommodation was not at all what was described or depicted on the website. Which is misleading & deceptive. The walls were putrid, with splatter marks of filth & stains. You can clearly define the difference between wear & tear & filth. The walls, switches, windows & power points would come up a treat with a wipe over with sugar soap & windex. The kitchen floor was sticky & the fridge had old food crumbs in it & the seals were dirty too. There were fingerprints everywhere over the kitchen cupboards & bench tops as well. We had to clean every dish & utensil we needed to use as they too were not clean & stained. Even the plug to use in the sink was filthy - we couldn't believe it, it was like several people had stayed & the room hadn't been cleaned or something, except for a quick vacuum & sheet change. We feel as though a backpackers would have been cleaner than this room. Yes, it may appear tidy as in everything is in its place, but it was so far from clean or up to a standard of a resort accommodating guests. The lamp didn't work (bulb must be blown). The ceiling fan blades were filthy - you can see it in the pictures I took. Everything felt sticky & dirty. As for the TV, this is a bit of an OH&S issue with leads hanging out of the wall like that. You need to have a proper power point, not a hole in the wall through the plaster, this is NOT what a resort accommodation would have. I haven't even gotten to the bathroom or bedroom yet. The bathroom wasn't very clean either, with grime, dust, mildew & mold. We understand you're near the beach, but we reside near a beach & this doesn't occur with proper cleaning. Again this room too had splatters of filth on walls. The walls were all half botched and not patched up properly. The bedroom: Again walls were grotty, fan dirty, bedside lamps covered in dust & dirt. It was like the balcony was cleaner than the inside space. Now that's saying something. The next day, we came back from a day out exploring to find someone had taken our allocated car space. I approached the gentleman at the front desk as my husband patiently waited in the car park for me to find out what was going on. The gentleman on the desk said to move our car to space 26, which was on the other side of the car park away from the lift. He said he'd leave a notice on the car that had taken our space, which we assumed the car would eventually be moved. But the next morning the car was still there, without a note on it. Later that day we returned hoping our original allocated space would be free again, still the car had not been Each time we came back from a

單位10A一家四口,兩個大人,兩個青少年,5晚。一次美麗的住宿!兩個陽台的景色很美!公寓寬敞,設施(2x游泳池/網球場/桑拿/水療中心)經過漫長的一天探索後非常完美。入住熱情熱情,安全停車場很棒。公寓的一些物品看起來像窗簾一樣舊,但並沒有影響住宿。傢俱很可愛,海灘,牀很舒服。客廳和主臥室有空調,所有空間都有吊扇。洗衣機和乾燥機對更長的住宿很有用。絕對會再次入住。無障礙:該單元不是輪椅可訪問的,但並沒有宣傳。淋浴間都有更大的嘴脣,可以踩到陽台門。兩個游泳池和水療中心有扶手,這是一個很好的支持。

閱讀了一些評論後，我有點擔心。我讀過一篇評論，提到了一個特定的單位以及它是多麼可怕，但我再也找不到它了。很奇怪！ 不管怎樣，我們到了才發現我們在同一個單位！ 我們懷著忐忑不安的心情打開門，卻得到了驚喜。該單位很寬敞，可以俯瞰海灣的美景。它有我們需要的一切，而且能夠在飛回英國之前完成我們所有的洗滌工作（相當於 4 週的時間），真是太棒了。步行不遠便可抵達電車。當他們為黃金海岸 500 大賽做準備時，我們就在這裡，但即便如此，事情似乎也沒有變得更忙。 它有點過時了，有些家具真的很破舊，但這並沒有影響我們的住宿，而且我不會以最好的裝飾提供出租的房產，因為它會被損壞。 總而言之，物有所值，我們喜歡公寓的生活。我們一直都是飯店人，但這次經驗讓我們重新思考。

These apartments are a good size and the one we stayed in had a well equiped kitchen. The pool/BBQ area is new and well kept, and the communal areas are really smart and well tended. Access to Tedder Ave is good, the view is impeded now with a large block opposite, and there was some construction noise. Road is busy, and at the weekend everyone with a noisy vehicle parades up and down until about 3am. The issue we had was with the management, and on the basis of this I wouldn't stay again, and have rated according to how the whole experience made me feel. I contacted them a month out to discuss bed arrangements, as there was flexibility in how these were made up. The manager advised that we would not be able to do this with an ******* booking, though the ******* site clearly gives the option or 2 double and 2 single OR 1 double and 4 single. The manager was negative about ******* bookings and asked me to cancel and book direct. He sent a text asking for AU$650 extra to put us in what he advised was a superior apartment on a higher floor, and advised we were currently booked for level 2, though on the phone he said it was level 3. I advised we hadn’t the budget for this and wouldn’t be cancelling the ******* booking as this gave us cancellation protection, a strong incentive for our booking. The day before travel he contacted me to ask about bed arrangements as if he had never spoken to me before. He was happy at this time to accomodate the requested bed layout, and said he would be putting us in the better apartment on a higher floor that had been previously mentioned (though he didn’t relate to the previous conversation). He didn’t ask for additional money at this time for this supposed better apartment. He was aware that I was arriving alone. When I arrived he immediately shut reception and said he was going to show me what we had booked, and what we could have. He took me to a 2nd floor apartment which was truly awful, and then up to a 13th floor apartment which was significantly better. He then asked for extra money to put us on the 13th floor. I felt so under pressure, and had so been dreading arriving on my own, I was concerned at this point that he would simply refuse our booking or put us on the level 2 unit. He then said “surely it’s worth an additional $100?” I agreed to pay this just to put a stop to this harassment; he isn’t exactly the friendliest person, which felt more intimidating. After the stay, which was absolutely fine though I felt on edge everytime I saw the owner, I found I had not received any ******* points. ******* stated that my booking had been cancelled, even though I could demonstrate that I stayed at the property and had paid them according to the ******* booking arrangements. The manager had cancelled this booking, even though in our first conversation I had specifically told him that I wouldn’t be cancelling the ******* booking and did not want him to do so. To make matters worse, I have been

Spectacular Ocean Views. Comfort , Cleanliness , Convenience , Car Parking under cover . Soothing sounds of the ocean . Swimming pools -: Heated Indoor . Outdoor tropical setting with Bar B que facilities . Rainbow Lorikeets visit daily on the balcony . No Smoking Property . ( includes Apts , Balcony’s and Common Areas ) Professional Staff .Incredible . Carla , Front Office staff as well and Maintenence staff all wear smiles and attend to your needs to make a holiday at Xanadu enjoyable. Managers Tony and Grace take the award for running the best Beach Resort on the Gold Coast . Congratulations . 10 out of 10 for all stars !! We thank you for making our beach holiday at Xanadu the best weeks of the year . Look forward to our return next year . ️

房間挺大的，浴缸自帶加壓按摩，酒店裡面有室外泳池和一個小沙灘（真的小。。。），離main beach有一點距離，主要是要過馬路，不過走過去其實也就是10分鐘。附近是真的沒有吃的，要麼酒店，要麼開車出去

衞生：太差了，浴缸裏還有頭髮，洗漱台上有灰，衞生間的出風口的塵蟎都累積了厚厚一層（見圖三）。 我覺得衞生方面有必要再提升一下。 環境：那真的沒得説，得天獨厚的地理位置，酒店後面就有沙灘，刷房卡就能出入。而且酒店內部的泳池和裝飾也很棒，很出片。 服務：服務也很好，不管是門僮，還是前台，或者保潔都很友好。而且早餐也很不錯，種類多，品質也很好。 下次去gold coast還會選擇這一家酒店。衹是希望在衞生房間要改善一下。

唯一優點就是挨着海洋公園，可以走路去，走路回來酒店休息睡個午覺，下午接着玩。。。缺點就是房間算一般吧，酒店內小童遊玩設施也一般般，酒店內餐飲也算一般，服務是更一般。。。從gift shop入園的時候用攜程訂單碼掃了進去的，中午回來休息後想要再進去的時候一通困難，説那個碼掃不了了，我們出來的時候需要蓋章的。。。這個也沒人提醒我們怎麼知道出來要蓋章。。。。下次不會再入住了。。。