South Townsville酒店推介

我們將遲到的20週年紀念日與聖誕節購物相結合，決定將住宿安排在與眾不同的地方，這真是令人驚喜的驚喜，工作人員超級樂於助人，我們的房間裡有一張快樂的周年紀念卡和一瓶漂亮的葡萄酒。床很棒，房間很可愛。我們一定會回來的。

套房很乾淨,可能是新的。工作人員非常友好和樂於助人。我喜歡Levanti提供的免費早餐,提供簡單的早餐和良好的咖啡。唯一的缺點是沒有電梯,所以如果你攜帶大行李,會有點爬到你的房間。

我和父親在安扎克的週末呆在這裏,因爲我們飛進來看牛仔比賽體育場是一塊石頭扔的,所以這是一個很好的位置。我們最初的航班時間表的變化使我們比最初預期的早幾個小時到達湯斯維爾,我們很幸運,我們的房間可以隨時進入。基本的,負擔得起的住宿,友好的工作人員,帕爾默集體是湯斯維爾的絕佳選擇。事實上,我4次訪問湯斯維爾時,我在這裏住了3次(另外2次是宜必思和湯斯維爾中央的舊名稱)。下次我回湯斯維爾時,這將是我的首選

Great place for accomodation , friendly staff members very clean unit .Definitely will stay here again recommended to everyone

Booked in on Friday 5/5/23 for a nights stay .. given card to open door, after several attempts & door not opening husband went to reception and was given another keycard.. opened door and walked in and within a few minutes realised room already occupied by someone rose.. they weren’t in room.. thankgod! Husband went to reception while I waited with bags.. given another room on Different floor away from the friends we’re were holidaying with.. after shower I was feeling quite anxious about being in someone else’s room so decided to go to reception to lodge a complaint .. was basically ignored and receptionist actually shrugged her shoulders. I told her I would be complaining to management and again she looked through me and just sort of shrugged again.. at no point did she apologise .. a sorry might have gone a long way?? I left there feeling I’d done something wrong.. I wouldn’t stay there ever again

如果在座各位來了湯斯維爾，就定這家，不要猶豫，因為這家有功能正常，全速運轉的空調，如果在湯斯維爾沒空調，或者空調溫度被鎖死，能讓你整夜整夜睡不着。前台妹子很熱情。

This is my letter to Allure which has gone unanswered. “Dear Sirs, I would appreciate if this email is forwarded directly to the Manager of Allure. I have spoken with a couple of people who identified themselves as reception and after hours staff, but I have been unsatisfied with what they have done. On Friday 11 March I booked into your hotel. My flight got into Townsville at approximately 7.30-8.00 pm, so I would have been at the hotel around 8.45-9.00 pm. Immediately I entered my room I turned on the air conditioning unit in the living area. It was plain to me that the unit was faulty. It was so noisy (a continuous high pitched siren type sound) that it simply could not be used. I turned on the unit in the bedroom and it too was noisy - not as noisy at the living room unit, but still too noisy (a continuous drone) to keep on during the night. I immediately rang the after hours number and requested a change of room, but was told this was not possible. I requested that the units be serviced the next day. I spent a terrible night. It was stifling hot and airless in the bedroom and there was nothing that I could do but suffer these conditions. In the morning before I left for the day I went to reception and spoke to the receptionist to make sure that the units would be fixed while I was away during the day. When I returned that afternoon (about 4pm) I turned on both units only to find that there was no change. I rang reception and spoke to the duty receptionist who informed me that (and I quote) ”there were other priorities” that day and that the units would probably be looked at early next week, but no guarantees. He seemed irritated that I was making a fuss about this. I asked to speak to a Manager and was told I could not. I explained to this person that I am caring for a 99 year man whilst I am in Townsville and this work is extremely demanding and stressful and that I needed to get decent sleep in order to be able to properly care for this elderly man. This fell on deaf ears. My problems were apparently insignificant and my status as a guest of no importance to this person. I asked to speak to a Manager but was told (again a direct quote) “that won’t happen”. I felt angry. I felt like your hotel doesn’t give a damm about your guests. I rang a friend in tears and that person pulled out all stops and arranged alternative accommodation for me. I checked out around 5pm - there was no-one at reception but I rang the after hours number and advised that I was checking out and why. I also asked for a refund for my stay and the following days. I was informed that I would get a refund for the days from Sunday through Wednesday and I have received that refund. You have however charged me for 2 nights accommodation. The first night was incredibly uncomfortable and tiring - not up to standard in any way - and not worth the money you charged. You charged me for the second night regardless of the fact that no effort was made

我們已經使用Rydges SouthBank作爲我們的基地相當幾年了,因爲它靠近足球場,步行即可到達城鎮和各種吃飯的地方。我們通常住在高檔客房,其中一些已經更新,有些非常需要更新。幸運的抽獎你分配的房間,儘管它們都花費相同的費用,無論配件。我們發現工作人員大部分時間都很友好和樂於助人。我們喜歡他們的自助早餐,作爲Rydges會員,我們以2比1的價格獲得。不幸的是,他們的餐廳不再營業,所以無法使用Rydges會員的其他額外津貼。我們喜歡爲我們的車提供祕密的街道停車場。

我們在汽車旅館的商務和旅行中長期待着，打動了所有服務箱，提供了高水平的服務，私人停車位在上下樓梯上都很好吃，房間非常乾淨和令人愉悅，我們會回來的。Michaela當然知道如何照顧客人