I was pleasantly surprised with this hotel. The rooms were big, updated, and clean. The only issue I had was with one staff member who stemmed to be snobby but the rest of them were very accommodating. I told him I wanted to stay another night and he told me that I needed to do it on the web. I stated that I thought it would be faster and cheaper if we would do it here, but he said ”no”. He was not interested in helping me, it seemed like. Oh well, I called the other hotel where I was staying two nights and they happily accommodated us for another night. I don't get these type of workers especially in Costa Rica where customer service I hold it in high regards. One of the reasons I love to come to this country it's because of their Pura Vida way of life, caring, loving, helpful. I guess los ticos are changing as well.