諾阿斯騰貝格酒店推介

The hotel has everything to be a good quality four-star hotel, but unfortunately the service of the staff spoils everything... We had booked a triple room for 2 adults and a child of 9 years old. Upon arrival, there was double bed and a baby bed in our room, a mistake of housekeeping. Of course, that can happen, but after more than 2 hours of waiting, still no solution was offered. In the end we took action OURSELVES and we moved a third bed from another room to our double room so that our daughter had a place to sleep. We also had to ask for a towel package for her. This didn't come automatically either. The next problem we encountered was dinner. When we signed up the first night, we weren't in their reservation system. After fifteen minutes of waiting, they found us in their system and we were assigned a table. Once we arrived at the table, we had to wait 25 minutes for our aperitif. They had forgotten to serve our main courses and the waiter came up with dessert after the starter! Everything went haywire and none of the waiters understood German or English. The hotel really lacks skilled staff. If they would take the effort to invest in their staff, it would make a world of difference. We noticed that there are only 3 capable waiters in the restaurant: a balding man, a German woman and a blonde woman who only works in the morning. On some days, there is also a bigger older man walking around and thinking he is in control. But nothing could be further from the truth! When he is present, everything is chaos! That man is really an expert at 'pretending to work'. The whole time he is walking back and forth in the restaurant and occasionally he takes a plate from a table. If such a man were to be replaced by a competent guy, the service would run a lot smoother. Furthermore, housekeeping also leaves much to be desired. Our room was not cleaned all week. The bedding was also not changed. We had the misfortune that the snow was melting, and that sometimes there was some mud hanging on our boots, which fell off in our room. This mud was not cleaned up throughout the whole week. According to the website and the signposts of the hotel there is also a kids club. This is incorrect hotel information because in reality it doesn't excist. As a result, children are causing havoc in the lobby. There are also children running in and out of the restaurant all the time. This is all tolerated by the staff as well. I must say that the accommodation itself has been nicely renovated. The location is also great, next to the ski slope. It's really unfortunate that the staff messes it up like that. You also notice that it doesn't matter how the guests experience their stay since they don't even ask if everything is going as they wish, not even when people check-out. Accommodation gets 4/5, service 2/5.

回家。一週前我的小女兒在旅館丟失的項鍊今天就送到郵局了。從接待處的一位非常特別的冒牌女士Dr,她實際上在石膏上畫了微笑,並有可選的顏色,到非正式的失物招領服務,每天給我帶回1到3件錯落的物品。那個面無表情的服務員,對會議/遊戲室裏所有孩子點的冰淇淋都毫不退縮,只留下我們喝上一杯紅酒。團隊的微笑、笑聲和耐心從友好的清潔到愉快的管理。沒有一座山對於這個團隊來說太高了。我們喜歡它。非常感謝。很快見。哦,而且酒店也沒有太寒酸。)))

Die Lage am Wald und an den Erlebniswanderwegen ist genial. Abends gab es für die ganze Familie Grillbuffet. Auch unsere vegetarische Tochter war begeistert. Billard, Pool und Sauna taten uns auch gut. Wir sind ebenfalls zum Astenkick und zur Rodelbahn gelaufen und hatten viel Spaß. Der Ausblick abends auf die Wiesen und Felder hat uns sehr gut gefallen. Wir kommen auf alle Fälle wieder!