多瑙河畔諾伊堡酒店推介

與研討會一起,我第一次來到院,滿足了我對一個安靜的房間的願望,所有的員工都很,很快。特別好,我喜歡會議管理=這方面什麼都沒有,這也是爲什麼我在這裏評價非常好,說,4星。不過,如果這家酒店完全符合它的4星級高標準,我還是想質疑一些事情。福利區是超平均的,但是沒有一個人看右邊,這裏和那裏有一塊子,頭進潛水池,裏的板塊,沒有子,還有一塊大毛,沒用來洗。房間還配有地,室過時,沒有喝水,也沒有咖啡的製備。很樂意改進,至少在所謂的商務/第一間房間;) 不過,我還是想積極提到房間清理包容服務。酒店酒吧邀請到一個舒適的晚. 不在地圖上的雞尾酒望,整整一週都能成功!作爲私人福利客人,我會喜歡其他房子。P.S.WLAN在家裏都無地運行!

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to ”Go, Go!” This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Struttura e camere nuove, arredamento gradevole con dettagli curati, letto comodo, enorme TV, bagno grande e comodo. Tutto pulitissimo anche la moquette. Comoda l'entrata con serratura a codice. Posizione perfetta vicina all'autostrada con Burger King e pasticceria/bar a un passo dall'albergo. Parcheggio ampio e comodo. Ottimo rapporto qualità prezzo. Gentile e competente il ragazzo alla reception ma si può fare il check-in anche su macchinetta digitale. Non ho da segnalare difetti o disagi.

我們真的很喜歡這家酒店。房間簡單但漂亮,很乾淨。絕對喜歡簡約的設計。工作人員非常友好,所有必要的設施都在那裏;現場停車,早餐很棒,快速WiFi,對於訪問奧迪論壇的人來說,距離酒店只有很短的步行距離。肯定會再次訪問!

一切都很好,謝謝