breakfast was good but could use more staf, the one working there was often alone while it was very busy'the lady at the reception was very unfriendly, and we felt treated as little kids. our room was clean, but outdated and not everything was safe to use for example. there was a coffee pot but the handle of the pot was broken. light bulb in lamp did not work, we mentioned it at the reception, and got a snobby reply, but it was not get replaced.
Een familiehotel met ruime en schone kamers kamers en vriendelijke bediening. Het hotel ligt 10 min rijden van de Altstadt van Moers. De wellness in het hotel is uitstekend en zeer schoon . Het restaurant heeft een kwalitatief zeer goed menu met verse lokale producten. Parkeren kan in de ondergrondse parkeergarage of gratis voor de deur.
Hotel was probably very impressive in 2009 but is now a little dated. The hotel is quite large and very clean but the environment surrounding the hotel is disappointing. The hotel has two saunas but one of the two did not work unfortunately. The hotel restaurant was great and food also decent enough but the breakfast is amazing. Also we had a broken showerhead which was disappointing. Also the charger for electric vehicle had one broken only one of the two in the basememt worked. However... The staff and people working here are amazing and very friendly so we still give four stars even though some aspects of our stay were a little disappointing
There really is nothing physically wrong with this property. A nice looking property that is not really old and with decent facilities. Guest rooms are a bit small but appropriate for the Mercure brand and quit well appointed and A/C that works. No, the issues are all related how this property is run. The rooms, especially the bathrooms are simply not clean, with dirty toilets and mold on the tile. The wall mounted shampoo container was empty upon arrival and never replenished. If one takes a closer look at the overall quality of housekeeping in the rooms, once comes to the conclusion that it really is quite terrible. The carpets in the public areas are dirty and in desperate need of shampooing or replacing. The property has a ” great room” that is used for meetings and get togethers. But it is also used for screaming children early in the morning, although this room is surrounded by an atrium arrangement with many guest rooms. Net, net - this property needs to either step up or find a new management company. The only positive I can come up with is that the front desk staff is friendly and helpful.