貝納阿維斯酒店推介

我們在這家酒店住了一個星期後才回來。我們非常喜歡我們在這裏的住宿。工作人員爲我們做得不夠,他們都超越了,使我們的住宿非常熱情,特別是前台和前門的協助,託尼·皮內達,安東尼奧·龐塞,納託利奧·A,梅迪和食品和飲料服務員Flavia Mazzocchi。所有這些都在使我們的住宿更加熱情方面發揮了作用。託尼在我們入住期間協助租車和位置非常棒。Medei爲我們拍了很棒的照片,非常友好,英語說得很好。弗拉維亞非常擅長每天早上吃早餐,並且讓它成爲我們喜歡的方式。Natalia和Antonio都非常樂於助人,友好。食物選擇和餐館非常有限,但水療中心很棒。我們回來感覺非常放鬆和休息。強烈推薦在酒店住宿。肯定會回來!

We read a lot of reviews before coming here which can/could be off putting, but we’re familiar with Estepona and have a hire car so location did not affect us, so booked and pleased we went this hotel. So this review captures some highs and lows but equally some people have been harsh and unfair in their reviews… Location - it is a few hundred metre from the A7 with all balcony’s facing that way, but neither during the day and certainly not at night, can you hear traffic or see it. Yes it’s a half mile walk to the neatest beach, but if you wanted beach you’ve chosen the wrong hotel. It’s a 10min drive to Estepona central, can’t tell you about buses but Uber could be used. Free parking locally or use their underground car park at cost. Rooms ~ good size rooms, double sink, shower and bath, fridge and tv with balcony’s over looking the pool or the local road, according to choice. Facilities- the hotel appears half full, so sun beds are not even remotely occupied until after 11am, mid afternoon they tend to be full and ideally could add a few more, instead of laying on the grass or sitting at the bar. Pool bar drinks are €3-5 average food can be expensive €13-16. Towel hire for the pool area. There is a reception area but the bar is closed and you need to use the pool bar. There is a clothes shop which opens at random hours. Spa- yet to use it personally but have some treatments lined up. But the area is very large and clean, with one of the best equipped gyms I’ve seen on holiday in Spain. Lift access and stair climbers for disabled people in all locations Breakfast - I’ve read food cold etc reviews, but I’ve had zero problems. Fresh produce, loads of choices and warm plates of bacon, sausage, beans etc, with a chef cooking fresh pancakes and omelettes Evening food - We’ve chosen the half board and maybe a slight mistake for 5 days as the menu does not change and there are 5 main, 5 starters and 5 deserts to choose from. The food is good quality and tasty and we’ve considered travelling to Estepona for an evening but driving or Uber also seems a chore. Drinks are a lot cheaper in the restaurant than the pool so don’t panic. The service in the area is fine but missing finesse, there are a few examples I’ve personally seen 1 a night broken glass not cleared up, split drinks apologised but not cleaned and missing cutlery that we ended up stealing from another table. Staff - all friendly, Marina FOH very relaxed and offering personal experience to your questions, the Portuguese chef from Watford and generally everyone polite and friendly. There is no evening entertainment and the vibe is some guest go out for the evening and those not, retire early. The pool bar is open, but I’ve yet to see anyone drinking at night there, so the place is lacking atmosphere. Summary- Hire a car or pay Uber to break up the days, this will end up a relaxing holiday where pool days are quiet, spa available and likely early nights.

Okay it’s a 3 star hotel but the staff are amazing (thank you Laly) The bed was super comfortable and although rooms are rather small the balcony had table and chairs Step out of the hotel and everything is there from restaurants to shops to bars . Cross over the boulevard and you are on the seafront in 5 minutes Walk up the petty pedestrian street and the most beautiful church is a joy The only drawback is the lack of channels on the tv but with excellent free Wi-Fi I watched tv on my iPad

Fantastic hotel - new, pristinely maintained, incredible staff, spacious, very well equipped rooms & a great location for Puerto Banus, Marbella & Estepona. Lovely pool & easy access to the beachfront via a short walk through gardens. Towels & umbrellas available for free every day from reception. Easily accessible, secure underground car park with very reasonable parking rate. Good breakfast offering although this could get a little samey after a few days of no change. It’s also the little things you remember - My own dressing gown was accidentally taken with the towels for laundry one day (my fault as I hung it under the towels) so I reported it to reception. By the time I had returned from a day at the beach it was back to me, I was so pleased. This shows true customer service, care & attention which is missing in so much of the hospitality industry these days. I’ve lost items before at hotels & they just can’t be bothered to even try to help.

Lovely spacious and clean apartment. Comfortable bed and good quality bedding. Well equipped throughout. In a very convenient location, a few minutes walk from public transport. Probably the only minor issue would be that there was a bit of noise from the upstairs apartment.

The hotel is still quite good despite its age. The rooms have everything that should be there. The cleaning ladies really do a good job and they deserve thanks for that. The food is very tasty and there is so much of it that everyone will find something for themselves. What I still can't understand is having to pay for drinks at dinner, even water (prices like in the best restaurants), I have never seen anything like that in any hotel in Spain! When we arrived late at night it turned out that we were not in the system and we could not check in. Of course, apart from the lady at the reception, who had no idea what had happened, there was no one else. Since it was 2am, we had to pay for one night so that we would have a place to sleep. The next day we were apologized for the mess and the money was returned to us. The holiday was a success but none of us would go back there again And finally, everyone who arrives by their own car has to pay for parking 11 euros a day