尋找您在埃爾格拉的完美住宿

Having spent five weeks travelling throughout Spain, and having experienced first class welcome and service at every establishment from the smallest roadside cafe, to five star hotels and restaurants, we were extremely disappointed by the ”welcome” (or lack of!!) that we received when we arrived at the Gran Hotel. No eye contact from the male receptionist, a brusque, mumbled ”hello”, and even though my command of Spanish is far better than his of English, he insisted on trying to communicate in English. We were issued with key cards, absolutely no information given to us about facilities at hotel, eyebrow raising and pen tapping when I asked my husband which dining slots he'd prefer as they had to be pre-booked, and we even had to ask where the lift was - a pointed finger directed somewhere behind us and a sharply uttered ”there” were all we got. Room was adequate - nothing special and no extras. Cheap toiletries and an expensive minibar. Dinner in the restaurant was excellent and the staff were fabulous. It was a really excellent experience and the food was wonderful - very, very highly recommended. Another redeeming factor was breakfast the following morning which I must admit was first-class, apart from the female member of staff who was very hostile and unhelpful and barked at me to get out of the way so she could adjust the coffee machine which had developed a fault. In mitigation, she was run ragged as she seemed to be doing everything on her own, but was joined half way through by a very friendly and helpful male colleague which was a blessing. If only they could train their staff that they'll never get the opportunity again to make the best first impression, I'd have given this establishment 5 stars and we'd love to return, BUT, we really don't want to risk being greeted as a nuisance rather than a welcome and valued guest.

Siempre buscamos este tipo de alojamiento y una vez más hemos acertado con este pequeño hotel-casa, en esta zona rural de Cantabria. Las habitaciones tienen un espacio adecuado, baño cómodo y práctico, vistas impresionantes. El desayuno variado y la atencion correcta. Y en general la zona se presta a senderismo y deportes varios. Además nos pillaron las fiestas del pueblo, con toda la esencia cántabra.

We had an unplanned stay here after our car broke down on the way home. The bedroom furniture was modern and comfortable. The rooms and bathrooms are very spacious. The bathroom and the building itself are a bit dated but comfortable. There was some English speaking staff and they were very helpful with checking in and finding the bus times for us. Fernando even took us to the bus station in his own car because it was pouring at the time. This is the kind of service that is above and beyond expectations and we were very grateful for that.