卡內拉島酒店推介

早餐很豐盛，房間另有孩子牀，很適合全家渡假，酒店有免費停車場，酒店位置也容易找，衹是必須在12:00以後才有空房，不理想

I am writing to express my dissatisfaction with the service at Melia Isla Canela. My parents had booked a one-night stay to celebrate their wedding anniversary, and I wanted to make their stay extra special. Unfortunately, the entire experience was far below the standard one would expect from a 4-star hotel. Two weeks before their stay, I emailed the hotel requesting the treatment list and inquiring about the price of a bottle of champagne. It took a full week before I received a response from Maru Vera with the treatment list. However, the email did not address my request regarding the champagne, nor did it offer any further assistance. This was very disappointing, as I had expected more attentive customer service. The treatment list itself was very outdated and unappealing, consisting of just one page. It clearly needs to be refreshed and modernized, which discouraged me from booking any treatments for my parents. I still wanted to do something special for them, so I followed up again about the champagne—but received no reply. In the days leading up to their stay, I tried multiple times to get in touch with the hotel. I sent three more emails and attempted to call, but no one answered the phone. When I finally got through to Olga in Reservations, she barely listened to me and transferred me to Reception mid-sentence. I then remained on hold for an hour and a half, and no one ever picked up. My brother tried calling later that day, and finally, someone answered. He explained the situation, and the receptionist agreed to place a complimentary bottle of champagne in my parents' room. However, the card accompanying the champagne was not from us but was signed by ”Carlos,” the reception manager. This completely missed the point of making it a personal gesture from their family. Overall, the lack of communication, poor service, and unprofessional handling of what should have been a special occasion was extremely disappointing. This is not the level of service one would expect from a 4-star hotel. It was frustrating that despite trying to spend money to enhance my parents' stay, no one at the hotel seemed interested in assisting me. I hope that this feedback is taken seriously, as it reflects poorly on the hotel’s reputation and the experience it offers its guests.

De 4 noches qu,solo un dia limpiaron la habitacione pernocte alli,siaron las sabanasolo una limpiaron la habitacion y cambiaron las sabanas,no volvere a alojarme alli,huelle muy mal,por las mañanas temprano mucho ruido

As non-Spanish speaking guests, we still loved this place! We had the 2 bed apartment with loads of space and cooking facilities, two huge bathrooms with showers in both. The hotel itself had a huge incremental swimming pool was so safe for my 2yr old and 5yr old, plus the baby pool. We used the kids club and Barry disco almost every day, the kids loved it there and even though my son was too small to stay the staff were happy to let us play football with him there and join in on the games! Rafa, Ger and Maria were all fantastic. We were breakfast only guests & it was a short 10-15min distance to walk to the town for dinner. The beach is also on your doorstep, and a supermarket 1min away, what was not to love. One thing to improve is an area for recycling plastic toys. I have seen this in other hotels, rather than bin them if left in the room, create a small reuse area with buckets and footballs that the next family can enjoy. Also less plastic in the fridge, as the hotel already has a water refill area which is amazing but probably under utilized by room guests as it is out in the bar area.. maybe another one needed in reception as an alternative to buying single use plastic. This would improve the positive culture of sustainability mentioned in leaflets left in the room. Overall excellent value for money.

我們第一次出現時,我們認爲這是一個相當標準的酒店。但我們使用它的設施越多,我們看到它設計得很好,設施一流。瓜迪亞納河和葡萄牙的景色一流,從所有的酒吧和餐館,如果不是所有的房間,大多數房間。工作人員非常友好。我們在一家相當空的餐廳吃了一頓晚餐不知道這應該是,食物很棒,是我在一個帕拉多爾吃過的最好的食物之一。