Roelle酒店推介

bad buffet. In the 4 meals made at the hotel, in 3 of them there was the same fish cooked in the same way. They should allow the consumption of juices and beer with the meal.For a 4-star hotel, they should provide access to the indoor pool, not just the spa. The buffet sucks. the wine they offer is very bad.

潔凈室很好的價格和非常友好的工作人員。

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good

The hotel is a normal European 4stars hotel, very close to the highway, near to the Santiago de Compostela Congress Centre, 40 minutes walk to the city centre. Breakfast is good. Reception staff very kind and helpful. Parking at hotel.

It’s such à Nice place to stay in Santiago! Extremely efficient, kind, welcoming girls-team. They have been all so nice and supportive. The room was clean, large and well equipped. Breakfast good with various choices of food and beverage.

選擇這家酒店作爲SDC的郊區過夜,以便第二天早上輕鬆離開。位於高山上,房間面對庭院或游泳池/網球場、城鎮和繁忙的馬路。超級方便的停車。裝飾有點80年代的時間扭曲,但酒店有一個略微褪色的宏偉酒店佈局,周圍是休息區,寬走廊和寬敞的房間。我們帶了一個家庭房,所以我們有2張雙人牀,空間多一點,而不是2張小單人牀。由於Covid,房間有點脫落了...沒有水壺,迷你吧,長袍,拖鞋,記事本等。很乾淨。有免費的瓶裝酒但沒有開瓶塞鑽。用塑料手套穿用自助早餐不錯。西蒙,他爲我們登記了,很迷人,非常有幫助,給了我們所有有用的信息。很好的wifi。確實聽到附近房間的一些噪音,孩子們瘋狂,但晚上只有幾個小時。很棒的大型浴室。很棒的亞麻布和枕頭,非常舒適的牀,爲一晚的睡眠而設。會再次使用。如果你想打開窗戶,要求一個面向庭院的房間,所以沒有道路噪音。客房服務有限時間,但來得很快,很好吃。我們付出了很好的代價,並且睡了一夜。

我們是一羣16名朝聖者走葡萄牙卡米諾。我們在這個阿爾貝格完成了我們的卡米諾,因爲它的寧靜。它是一座山上,可能爲受傷的朝聖者提供補給,但值得。走出聖地亞哥的混亂。我們在院子裏開會包好我們的卡米諾。真可愛。我們有單人間,帶水槽。樓下有一個市場,有自助餐廳,洗衣店和全套廚房。