It's not fancy but it's ok. Simple one bedroom apar**ent which was clean and comfortable and had just about everything needed for a 1 week stay in March. 2 ring hob, microwave, kettle and coffee machine in kitchenette. All crockery, cutlery and cooking utensils but no mugs for English tea ;-) Two single beds pulled together as double with extra linen in cupboards in case you got cold. Really clean and serviced once during our stay. Checked in by Albert who arrived quickly after ringing the number on the door (make sure you have a mobile that can make European calls). Parking easy at front or down steep slope at back. Lots of restaurants closed in early March so a bit of hunting around for dining options. Good local supermarkets (Eroski) for supplies and a really good base to go off and explore a really beautiful island. Would recommend if you want a basic, self catering good clean base.
Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!
This hotel is very nice, clean and well maintained. The staff are friendly and for the most, very helpful. The food was also excellent. We were informed that we could not go all inclusive (as the rep said that this was not an offer) but on seeing what I believe to be the all inclusive lunch anyway - dry bread, a few meats and cheeses - it would not have been worth the while. With regards to drinks, I bought mine from the shop along the street and kept them in the fridge! There is also a wonderful baguette shop along the road and the food there was amazing. The downfall was the transfer from the airport - taking an hour and forty minutes instead of twenty five minutes, and driving down the same road at least twice. (TUI) We were in the annexe to the hotel which was disappointing, (up in a lift for three floors, then three left turns, and then another lift for three floors. My mother is aged 95!) and then in my room, I had wires sticking out of the ceiling where the fan should have been. My bathroom expel air did not work at all. My room air conditioning took three days to work. The balcony lights did not work at all. To top it all off, when we got up at 3:30am to leave, we had NO lights at all, and I was told by the lady on reception to use my mobile phone as a torch. Very unhelpful. However, it is a beautiful place and unlike the other end of the area which is like a little Britain and I would have been very upset had we have stayed there instead. Also to mention, beware that when booking through TUI, you have to pay for your seats on the plane, and then on arrival at the hotel you need to pay a community charge - ours came to just under £40.
Très bon accueil à l'hôtel, un personnel toujours souriant et attentif. Chambre propre, de grande surface, ne manquait qu'une cafetière et des prises et interrupteurs pour lampes de chevés en tête de lit pour être parfaite. Insonorisation moyenne. Les petits déjeuners sont copieux. Au mois d'avril, la piscine était un peu fraîche...
Nous avons donc passé un très bon séjour dans cette île.
We booked a Comfort Side Sea view room. The room was very good size and standard but the location was disappointing. Most rooms have full or side sea outlook over the hotel pool or Romano beach which is very nice. Our room 51 was one of only about ten rooms low on the side facing Toro beach and the adjacent hotel Vibra next door and their pool area. It appears to be very popular with younger guests who can still party at 6am, oh to be young again. Our room had lift free access from the bar area but the rooms below have access by stairs only ….. no lift! I raised this with the management via a request for feedback on day 2 of our stay but had no response. In all respects we would be happy to return as the hotel is very good in all respects but know that we could easily be put in an even worse room, as we travelled with jet2.com a new customer and we were almost the only guests from UK, we assume they get the worst rooms. We had booked our holiday in January 24 so we did not need to be squeezed in at the last moment.
We are a family of five from the Netherlands. We are very pleased with our stay in the hotel . The staff is friendly and relaxed. Miquel welcomed us. He was very helpful. Sebastián the cook is really friendly and prepared delicious and variated meals. The waiters and waitresses are kind and relaxed. It is a beautiful place located just a few minutes walking to the sea and near supermarkets, shops and restaurants. Thank you all for making our stay a great time.