尋找您在布朗代克的完美住宿

We checked into this hotel by a friendly receptionist, who told us the restaurant was open from 7-10pm. The room was very cramped and warm but clean. We had a drink at the bar and wandered into the empty restaurant, it being Sunday evening we assumed it would remain quiet. A waitress placed a tub of popcorn on our table and left. A little while later she returned and asked us if we had a reservation, to which we replied no, we didn't know we needed to make one. The waitress looked very angry and marched off. When she passed by again I asked her if she was busy, I've never had such an angry response, she glared at me, said yes and walked off. We left and finished our drinks in the bar. The other lady on duty asked what was wrong and when I explained, she excused the rude waitress, telling us it was a communication issue! It was not, the waitress was angry and was determined to let us know just how. The reply to my email from the manageress once again tried to defend this waitress with the communication excuse. This was the last night of our holiday, what a memory we were left with..

這是一個兩半的故事。當我試圖在網上預訂時,我想要3個房間,但每次我試圖付款時,我收到信息說這些房間沒有空房。我是通過全協議網站預訂的。我嘗試了9次使用不同的借記卡和信用卡。我終於給酒店發了電子郵件,被告知他們可以爲我預訂房間,但價格較高。我解釋了這一點,甚至發送了網站報價的截圖 - 但無濟於事。最終,我嘗試將每個房間預訂爲單獨的交易,併成功。我確實向首席執行官投訴,但他們只是迴應說,他們沒有證據證明我這樣做,儘管我提出提供它,因爲我使用了現金返還網站,他們記錄了我的嘗試。這完全令人失望。下半場 - 酒店和工作人員一樣可愛。房間大小合適,乾淨舒適。雖然額外收費,但後面有安全的停車場。酒吧營業到凌晨2點,這是一個很棒的住宿。

可接受,