I am extremely disappointed with the experience we had with this hotel when renting a room for our wedding. Having been loyal customers for over ten years, we were shocked by their total lack of integrity and unprofessional attitude. The management and the event coordinator were nonchalant and unwilling to find suitable solutions. The worst part is their dishonesty. They charged us completely unjustified additional fees, even though everything had been agreed upon in advance. Every attempt to discuss these issues was met with indifference, or even hostility. We feel betrayed and deeply disappointed by the treatment we received. This hotel, once reliable, has become a place to avoid for any special occasion. A word of advice: avoid this place if you want to avoid disappointment and frustration on the day of your event.
The hotel forgot to send me the entry code to the room either by email or text and left no functioning number to call. As a consequence, slept in the car. Hotel management not particularly sympathetic. Avoid them and use B&B instead which is more professional.
I had never stayed at the Ibis before, and the check in experience was quite positive. The room was a bit small but it was quiet and modern and felt nice. However, I discovered early on that there is no kettle in the room and so if you want a cup of tea of coffee you have to go downstairs. The machine is in the dining room but you are not allowed to enter unless it is for breakfast. The door is not locked and there are no signs, but if you enter you rate told off rudely by the very officious staff. Apparently only they can use the machine. I dutifully did what I was told and queued at reception every every to get some hot water for tea. One evening the staff member was not there. I made the mistake of entering the open dining room to get water myself. Suddenly he appeared and demanded rudely that I leave the room immediately. He told me that I had to go to reception. I suggested that he wasn’t there and he told me rudely that he was. In a country of poor customer service, this interaction was special! I have cancelled my next booking and will stay in the Mercure instead. They are really quite nice there. So if you want to sleep in a small room and be watched in case you steal some hot water in a paper cup….best avoided.
Just used this hotel for one night. Personnel and staff very kind and prompt. The room: old and outdated-style fashioned but too many things non properly working: hair-dryer with a broken piece, no shampoo in the shower… and lamps on the porch on front of my room window that remained on all night long getting too much light into my area for a good sleep.