埃佩爾奈酒店推介

Hôtel que nous avons choisi pour y passer une nuit pour notre retour vers la maison et en même temps profitez de la rue des champagne Petit déjeuné excellent avec beaucoup de choix Chambre très propre et spacieuse. Personnel sympathique. Info reçue sur place, les animaux sont également admis

Loved Le 25 bis. Large and extremely quiet, comfortable room with a separate lounge, secure free onsite parking and great breakfast. Very centrally located on the beautiful Avenue du Champagne. The whole place, including the staff, oozes charm and we'd definitely choose it again.

AVOID Don't stay in this hotel if: you like your room dark, your beds not creaky, but most of all if you would like your hotel to take responsibility for other guests being able to enter your room during the night. Around 2:30 PM we were woken up by another (drunk) guest in our room, who was accompanied by a group of friends outside. My wife was terrified. Safe to say we did not sleep much after that. The next day we took this up with the reception, where security footage showed that the door opened by itself in the early hours of the night. The door had been closed properly and locked. The hotel proceeded to do their very best to put the blame for this occurrence on us and on the guest entering our room in the middle of the night, even when it turned out the door-closing mechanism was faulty as it was not screwed onto the door. The hotel manager even tried to downplay the fact that the door-closing mechanism was faulty to us. Then, the email address they provided to us to escalate our complaint bounced (yes, we double-checked the spelling). As a result, we've lost all trust in this hotel, and we'd not be surprised if they try to blame us again for the door opening by itself due to a faulty door-closing mechanism in the middle of the night in a response below. At least none of our things were taken and my wife wasn't alone in the room. It could have been much worse than a few lost hours of sleep. We will never stay in any Vacancéole property ever again. We'd recommend you to do the same.

Had a very welcoming check in experience by a lovely young lady who explained everything in some detail to me including the car parking in the underground car park below. And how there was a special rate of €10 something for 2 hours there if the ticket was correctly validated, so I parked our car down there. Spent a lovely evening in town and upon checking out the following day presented my car park ticket for the expected validation to be told that I had to do that with the office at the car park. So I went there and explained that I was staying at the Ibis and needed the ticket validating and was directed to the cash machine. Which promptly charged me €34.40 for the privilege of 20 hours parking. I will be visiting Epernay again on my travels but will be staying well away from the centre. Either someone from the municipal car park needs to talk to the Ibis management, or vice versa, the Ibis management needs to talk to them. I obviously was not the first victim of this.

This was our second visit to the hotel in six months. The hotel is in a good location to visit Epernay and the champagne houses. Good free parking. Very friendly and professional staff. Extensive choice at breakfast and comfortable rooms. The rooms have recently had a refresh, we had a ground floor room with a small outdoor seating area which was a useful addition. We would recommend if you are visiting the area.

房間裏比較舒適,早餐很不錯,但是客人都很多樣。