熱爾扎酒店推介

This was a unusual experience, especially with it being the first time in France! We chose this place because it was along the way with how many kilometers we wanted to drive with children for the day. The accommodations of a pool, open living space, sleeping spaces, free parking, and price (without the breakfast) were appealing. Front desk staff was bilingual and made a good and quick check-in experience. However, after that we had some disappointment at the pool... there were people at the pool that were obviously not supposed to be there, and a hotel manager was asking everyone what their room numbers were to use the pool. As a previous manager myself, I would like to advise the hotel to not ask for guests to give out hotel rooms out loud for security purposes, and I was very uncomfortable giving out my room number in front of people who shouldn't have been at the pool anyway. (Ask to show the room key instead). After much arguing between the manager and the non-guests, they finally caved left (not following any pool rules of any sort). Directly after that we had the next unfortunate drama of a bunch of teenagers jumping the fence and attempting to use the pool. I immediately informed the same manager, and she quickly escorted them out. After apologizing, she also clarified that there are budget cuts with security and that the security guard works only at certain times....obviously this is an issue with continuous break ins and I can't help but mention that some investments in maintenance would help. The fence behind the pool area needs to be fixed, a more secured and higher fence along the pool area, and a key card system to be established so that only guests can access the entrance to the pool (as the door was left open, so of course people could enter). On a positive note, the room was good enough for us for a one night stay - it was clean but just a bit run down. We did not eat the breakfast during our stay as we preferred to experience a French bakery along the way instead.

Je suis arrivée bien avant l'heure de disponibilité des chambres, les deux personnes à l'accueil ont été d'une merveilleuse bienveillance et devant mon état de fatigue avancée ont trouvé à me loger en dépit de l'heure. Accueil donc PLUS QUE PARFAIT, chambres très bien insonorisées et climatisées, literie impeccable, prix très raisonnable. Que dire de plus sinon que c'est le genre d'établissement ( trop rare) ou on peut venir les yeux fermés. Encore merci à ces deux dames. Sylviane G

Hôtel en bord de route avec de la circulation, mais bruits moins perceptibles avec fenêtre fermée. Chambre spacieuse, confortable, propre, avec bouilloire et thé et café à disposition. Salle de bain propre. Petit déjeuner très varié, avec machine à crêpes très appréciée par les convives. Parking gratuit, personnel très agréable et souriant. Hotel un peu éloigné du centre ville,

Ayant l'habitude de cette chaîne d hôtels ,nous avons été très déçu de celui ci ....oreillers très plats , vieille clim qui ne fonctionnait pas correctement donc avons dû ouvrir la fenêtre et là : quartier bruyant ..rodéo voitures la nuit sans compter l intervention de la police donc sirène...la salle de bain limite de la vétusté...le seuil se soulève laissant apparaître bois pourri ...et dans la 2eme chambre que nous avons prise pour les enfants, des restes caillots sanguins avec poil dans la douche !...quand au petit déjeuner, déçus de ne pas y trouver un petit croissant ou pain au chocolat..des pains au lait industriels... Cet hôtel est à rénover d urgence si cette chaîne veut garder une bonne image !

We https://www.tripadvisor.co.uk/UserReview-g187091-d1071353-Ibis_Budget_Clermont_Ferrand_Centre_Montferrand-Clermont_Ferrand_Puy_de_Dome_Auvergne_Rhone_Alpe.html 4 rooms on way to holiday and 4 rooms on way back. On way there no problems, polite, helpful staff. NOT the case on way back Friday 26/8. Rude unhelpful staff, who wanted to charge one of us for drink, but with no price list. When asked apparently the price list is private and no receipt could be provided! Screams out that someone on the make. Also staff entered one of the rooms while we loading cars and hadn’t even checked out which is totally unacceptable. So unfortunately you missed out on 14 breakfast on Saturday 27/8 as we all went elsewhere. I know this is a budget hotel but don’t expect to be shouted at when we are paying customers. Would like to speak to someone about having some money refunded and some of your staff need to be trained in customer services and also conveniently don’t understand English which is not what is advertised! Very bad experience and definitely not happy.

我們住了這家酒店一晚,預訂價爲62歐元。酒店位於工業區,靠近一條高速公路,有免費私人停車場。酒店剛剛在外面修復,不過不幸的是,房間不一樣。房間很小,房間裏有布和子在牆上。房間有空調,但老又,房間沒有音,甚至是用關門的窗戶聽說汽車的流動。字母是正確的,這是唯一的積極點。室很小,和房間一樣,清不在約會。如果您穿過克勒蒙特費蘭,我不會推這家酒店。