After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024).
This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers.
For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.
Lovely clean hotel with plenty of shops nearby. Staff very friendly, room roomy and bed comfortable. Food excellent and reasonably priced. Would recommend and would definitely stay again.
Lovely location very quite ,staff are amazing always happy to help out ,comfy beds lovely and clean and shower room is amazing lovely n clean ,this hotel is pure freshness will definitely be coming bk xx