Hotel staff were extremely friendly and helpful. Shame hotel did not provide more choice for breakfast as my son cannot have dairy however there are cafes close by. Great location and free parking a bonus. Would definitely book again in future.
訪訪客早餐不錯,有停車場,可以加床帶孩子。酒店對顧客特別貼心客氣。我們1月17日很晚從倫敦希思羅機場趕到酒店,戴眼鏡的前台很熱情接待我們,還幫我們拿行李送到房間。我們是來參加國標舞比賽,原本訂了4天酒店,但老師讓早來1天,後來我們又加訂了1天。住完1天,因為房型問題必須換房再住4天,我們大包小包的不想折騰,一個女性主管lady leader,特別貼心,幫我們換到隔壁,非常方便;我們定的雙床,但是新房間是單床大床房,為了我們方便,就加了1張床,我們非常感謝。而且後面幾天,她還來問候我們住的是否舒適,特別熱情周到。希望以後再來參加UK OPEN 比賽時還住這家賓館!
訪訪客Room overall is good. For the price I’d say actually perfect. Might be only one thing as this room fits 4 people even though we were 3, open windows would be amazing just to get some fresh air in a room. Otherwise is all good, staff amazing, location perfect, extra quiet. Highly recommended
訪訪客Antique hotel in a very good location close to the beach however no nothing is guaranteed by the hotel. There is no option to book parking (first come first serve basis), they can’t guarantee a good view to the sea even through you book a sea view room (you can end up to the side of the hotel which allows you a glimpse to the sea and that’s not what you really want and pay for). When trying to call the hotel goes to a customer service desk then they transfer you to the main reception which ends up with a dropped call several times considering the call is being charged per minute (we’re not in the 80’s, take some ownership for this please), if you finally get through they won’t be able to reserve a parking space at the hotel and guide you to park elsewhere (this you can literally do yourself without the hassle and waste of time). None of these (parking and room selection) are communicated precisely until you check in which in essence makes no sense when you want to plan your stay ahead. Overall the staff is kind and friendly so no improvement needed here, the opportunity stands for the hotel management who implement procedures and policies. The rooms have a heavy smell due to the age of the building, there is a brochure that explains refurbishment undergoing in that sense. Wifi - you can have daily access if you pay for wifi (I believe it was £7/24 hours) , this is also a thumbs down nowadays (tips: if you want to charge for wifi include this in the overall price fees so people don’t obviously pick on this or just offer it with the stay like a respectable business - a coffee shop where you spend £3 for a coffee offers it for free on a daily basis, think about it). Looking at breakfast - there is full English or cereal, oats and fruit. The terrace looks pretty nice, well looked after, a nice oasis to relax your senses listening to the sea waves. There is a chess board on a bigger scale just on the terrace, this if a nice setup and addition to the hotel vibe. Thank you for the welcoming, until next time look forward to your improvements updates.
SShoaibAmazing stay at Hotel Celebrity. Located very near to the scenic view, it offers great and spacious rooms. I stayed at room number 246 and the room was quite spacious clean tidy along with a private bathroom that had a bath tub. The stay was very comfortable and the hotel staff were very friendly and attentive to any query a customer might have. Breakfast includes bacon and other vegetarian options but there was just one spoon to use for bacon as well as the vegetarian options which can lead to cross contamination and for someone like me who does not eat bacon it was a deal breaker. However if a separate spoon would be kept to avoid cross contamination then it would have been even more amazing. Overall the stay and the locality is nice and the staff is quite friendly too. Would highly recommend Hotel Celebrity to everyone willing to travel to Bournemouth for a vacation or leisure time.
訪訪客Taking long time to check in even though it’s already 5pm that time when we check in. And check in supposed to start at 3pm. Pool is small and not maintained.
No pillowcase cover when we arrived in our room.