The sauna is amazing! And the kids loved the pool and we went to the zoo! Also at breakfast you get to choose! Amazing I am hoping we can go again You can go in and out of the zoo with out a ticket so you can go freely out of the zoo and in-the zoo it was really fun 🤩
We have just got home after having our wedding at the hotel, staying the night before and the night after, having breakfast each morning. Overall, we were delighted with the experience although there were some minor issues along the way, all of which were resolved. We started the wedding planning with the hotel in January, booking rooms and so forth. Between then and our wedding there were changes in staff that led to some issues but these were resolved swiftly by Louise, the hotel manager who was very proactive and efficient. The process of arranging the civil ceremony, the flowers, photography and cake was simpler because the suppliers all knew and had worked with the hotel beforehand. Communication at this level was really good. The choosing of menus and food was straightforward and we were able to customise with no problems. Come the day and everyone was impressed by the hotel team. We have to mention and praise Sennen, Minty and Izzy who worked non-stop to keep us and our three dozen guests fed and watered. We had the service in the Lombard Room which was light and airy with a lunchtime buffet in that room and dinner in the Winery, as well as post service drinks and canapes before the buffet. The chefs did a great job for both the lunchtime buffet and the evening sit down meal. Food arrived promptly and hot. The wines were generally praised as well as the food. Breakfasts were universally praised. You have to appreciate that this is a Georgian, listed building so there are constraints on what can be done. We were at the back of the hotel and it was very quiet. I found the air conditioning controls less than intuitive (an instruction sheet would be useful) and its always a shame when windows can’t be opened. We were delighted with the whole experience and would have no problems recommending the hotel for a wedding venue. If you want just a cheap bed for the night, then it isn’t going to win that competition. But that is not what this hotel is about and if you recognise that, then we think you will enjoy it.
MMeander44089487110We arrived very close to end of service in the restaurant but were made very welcome. The staff were friendly, informative & careful as we had caeliac & gluten intolerant people in our party. Our only real disappontment. Having offered gluten items like fish & chips & having gone to effort to make gluten free batter, then foolishly cook it in same fryer as other gluten products. The staff were quick to point this out & quite rightly too as this would make us ill. By cooking in this manner, this should not be marked up gluten free. Your staff could offer chips for various meals as they cooked them carefully in the oven. A small seperate gluten free fryer or even an isolated air fryer would give you so many additional options to offer to your customers. I know gluten free flour is more expensive but bought in bulk, it could be used for so many meals, again opening up choice for allergy customers & so attracting them to your restaurant. As with fish/chips all customers could eat it. No loss of taste. And such flour used in quantity would add pennies or fractions of pennies to meal cost. You attract the allergy sufferers, you also bring in all their family & friends & earn a reputation to draw in their custom & spread the word that you cater especially well for allergy sufferers as well as offering a variety of good quality tasty food, reasonably priced. I hope you value this feedback as I'd really like to come back as atmosphere, location & service was excellent
I was a little sceptical after reading some reviews but the website looks lovely. I booked a night away online to stay with as a treat for my mum and I. In the morning of the stay I realised I needed an accessible room as my mum is elderly and would benefit from a walk in shower. I rang the hotel numerous times but same voice recording of no one available. When we turned up we had to wait a little while for the room to be ready. After we got to the room it wasn’t ready and was set up as a double rather than a twin. This resulted in endless waiting, poor excuses and the worse customer service I have ever experienced. No apology, manager basically arguing with me that I should have emailed room request. By this time I’d had enough and am now waiting for a refund. I asked for complimentary dinner and this was refused. Wasted most of the afternoon sat in reception being fobbed off by staff. So rude and disrespectful, so much for customer care. Really ruined what was meant to be a very special occasion.
DDan and FloThe room is nice and clean, the staff are nice and friendly,good location for traveller from north to down south, located at the service station, very convenient to get food and fuel.