Goswell House is a great central location for the castle, high street and restaurants. Everything is a couple of mins walk away. On arrival, I rang the doorbell and did have to wait a little while for someone to come and check me in. I think there must have only been one member of staff working at any one time. Lovely entrance hall with character. Our twin room (which I was sharing with a friend) was lovely - spacious and really comfy beds. Bottled water provided on arrival (as shown in photo). There was a stain on the duvet cover (but this was duly sorted when I rang reception) and we couldn't work out how to open the windows. We both slept comfortably for the two nights we were there - very quiet - could not hear any noise either from outside or from other rooms. In fact, we only saw one other group during our entire stay. I think what lets Goswell House down is its breakfast. Yes - it is advertised as self-service - so we expected that. Breakfast is served between 8-10am in a room with many two seater tables. There was a selection of cereals including instant oats. There were also some croissants and sliced bread. There was a microwave and toaster available for use, along with some yoghurts, fruit, juice and milk in the fridge. Paying around £6 each for breakfast each day, I think more variety would be expected. Also it was not clear if we had to wash up our own dishes - there was a washing up sponge and liquid - but we decided just to put our dishes in the dishwasher. I think breakfast would be enhanced if there was a member of staff around, clearing plates etc. A change here would really elevate Goswell House up to the expectations of a hotel seeing as that is what they market themselves as. So overall: Pros: comfy bed, good-sized room, quiet, good location Cons: lack of staff presence, self-service breakfast, not a 'hotel' feel.